Alyssa Surman
Kennewick,WA
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Summary
Adept at driving operational excellence, I spearheaded team leadership and plan-o-gram management at Maverik Adventure's First Stop, enhancing store efficiency and customer satisfaction. My strong work ethic and proficiency in inventory control significantly contributed to meeting sales targets, showcasing my ability to multitask and prioritize effectively.
Overview
10
10
years of professional experience
Work History
Full Time Operations Manager
Maverik Adventure's First Stop
Richland, Wa
09.2021 - Current
- Seasonal and everyday updates of plan-o-grams
- Cleaned and merchandised product to ensure merchandise is presented in a visually appealing way
- Driving team to stay on schedule to meet deadlines
- Managing team members: holding associates accountable to company expectations
- Planning and task prioritization
- Meticulously maintaining instock process along with food service
- Training new members of the team
- Cashier clerk: helping customers with their needs and executing best sales and service strategies
- Collaborating with store vendors and delivery drivers in keeping product in stock and minimize overstock
- Accurately report cash sales and bookkeeping responsibilities
- Supporting Store Director of inspecting equipment and store facilities
- Submitting requests for maintenance and repairs
- Sales: responsible for helping deliver sales, profits and sales targets
- Adhering to state, city, county, and federal laws regarding the sales of tobacco and alcohol products.
- Keeping the store in order and clean: Sweeping, Mopping
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Packaged and bagged cooked food and prepared items.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Full-time, Assistant Manager, Operations Lead
Party City
Richland, Wa
04.2017 - 09.2021
- Established processes for monitoring customer satisfaction levels.
- Proposed or approved modifications to project plans.
- Assigned work and monitored performance of project personnel.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delivering customer friendly in-store and curbside shopping experience
- Read and interpret plan-o-gram to ensure it is set to company standards and maintaining appearance
Part-time, cashier clerk
Diversity Tattoo, Piercing and Smoke Shop
Las Vegas, NV
03.2015 - 07.2016
- Processed sales transactions to prevent long customer wait times.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Verified that customers were of legal age to purchase piercings and tattoos.
- Built and maintained productive relationships with employees.
- Collected payments and provided accurate change.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Answered customers' questions and provided information on store procedures or policies.
Education
GED -
Skills
- Plan-o-gram management
- Visual merchandising
- Team leadership
- Task prioritization
- Inventory management
- Training
- Customer service
- Sales strategies
- Collaboration
- Cash handling
- Bookkeeping
- Maintenance coordination
- Regulatory compliance
- Store cleanliness
- Health and safety compliance
- Troubleshooting and problem solving
- Management
- Inventory control
- Work station sanitation
- Food and safety standards
- Strong work ethic
- Multitasking
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePaid time off401k matchPaid sick leaveLanguages
English
Native language
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Full Time Operations Manager - Maverik Adventure's First Stop
09.2021 - Current
Full-time, Assistant Manager, Operations Lead - Party City
04.2017 - 09.2021
Part-time, cashier clerk - Diversity Tattoo, Piercing and Smoke Shop
03.2015 - 07.2016
- GED,