Alyssa Switniak
Madison Heights,MI
Summary
Motivated employee with a solid leadership and development background. Committed to helping others and skilled in strategic planning. Utilizing personal strengths and years of experience to tackle new professional challenges.
Overview
3
3
years of professional experience
Work History
Certified Trainer & Bartender
Red Lobster
Mount Pleasant, MI
01.2023 - 07.2024
- Developed a highly skilled workforce through effective training
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Provided exceptional service to high volume of daily customers.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Proficient in handling and managing cash drawers.
Mentoring Youth Facing Adversity
Central Michigan University
Mount Pleasant, MI
01.2024 - 05.2024
- Monitored and provided assistance with such activities as homework, fitness and sports, art and literacy.
- Kept information confidential except in cases pertaining to abuse, neglect or threats.
- Talked with individuals, sharing positive life experiences to encourage improved self-esteem and boost socialization.
- Collaborated with peer mentoring program members to devise new methods to generate interest and participation.
- Recommended coping mechanisms and offered guidance to individuals dealing with intense problems.
Restaurant Hostess
Applebee's Grill + Bar
Mount Pleasant, MI
02.2021 - 06.2022
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Greeted guests and sat customers at tables or in waiting areas.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Education
Bachelor of Science - Clinical Psychology
Central Michigan University
Mount Pleasant, MI05-2024
Bachelor of Science - Sociology
Central Michigan University
Mount Pleasant, MI05-2024
High School Diploma -
Clawson High School
Clawson, MI06-2020
Skills
- Research and analytics
- Research Data Collection
- Applied Behavioral Analysis
- Crisis Intervention
- Youth Advocacy
- Abuse Identification
- Relationship Building
- Payment Processing
- Food Service
- Job Skill Building
- Conflict Resolution
- High-volume dining
- Reliable and trustworthy
- Safe Food Handling
Accomplishments
- Promoted internally to a certified trainer in all positions worked.
- Honor Roll
- Dean's List
- Chief Yearbook Editor
Timeline
Mentoring Youth Facing Adversity
Central Michigan University
01.2024 - 05.2024
Certified Trainer & Bartender
Red Lobster
01.2023 - 07.2024
Restaurant Hostess
Applebee's Grill + Bar
02.2021 - 06.2022
Bachelor of Science - Clinical Psychology
Central Michigan University
Bachelor of Science - Sociology
Central Michigan University
High School Diploma -
Clawson High School
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