Alyssa Taylor
Martinsville,VA
Overview
4
4
years of professional experience
1
1
Certification
Work History
Executive Assistant
Viral Virginia LLC
12.2021 - Current
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Took notes and dictation at meetings.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Wrote reports, executive summaries and newsletters.
Team Lead
Coach's Neighborhood Grill
01.2023 - 01.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Server
Outback Steakhouse
12.2021 - 04.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Customer Service Representative
Lowes Home Improvment
02.2020 - 09.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Associate of Applied Science - Paralegal Administrative Support Specialization
New River Community College
Dublin, VA05.2024
High School Diploma -
Tallwood High School
Virginia Beach, VA06.2019
Bachelor of Science - Pre-Law
Liberty University
Lynchburg, VA 2024.05 - Current
Summary
Proven leader and efficient problem-solver, adept in office management and team coordination, honed at Viral Virginia LLC. Excelled in enhancing customer satisfaction and streamlining executive schedules, showcasing meticulous attention to detail and strong relationship-building skills. Achieved significant improvements in workflow efficiency and team performance, leveraging expertise in Microsoft Office and critical thinking. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
- Executive Support
- Administrative Support
- Office Management
- Strong Problem Solver
- Schedule & calendar planning
- Office Administration
- Meticulous attention to detail
- Customer Service-Oriented
- Information confidentiality
- Scheduling
- Database Management
- Document Preparation
- Proofreading
- Meeting planning
- Phone Etiquette
- Business Administration
- Invoice Processing
- Report Writing
- Social Media Management
- Social media knowledge
- Performance Improvement
- Business Writing
- Legal administrative support
- Microsoft Office
- Time Management
- Reliable and Responsible
- Executive Schedule Management
- Problem-Solving
- Critical Thinking
- Relationship Building
- Team Leadership
- Team Coordination
Certification
Paralegal Assistant Certification
Timeline
Bachelor of Science - Pre-Law
Liberty University
2024.05 - Current
Team Lead
Coach's Neighborhood Grill
01.2023 - 01.2024
Executive Assistant
Viral Virginia LLC
12.2021 - Current
Server
Outback Steakhouse
12.2021 - 04.2022
Customer Service Representative
Lowes Home Improvment
02.2020 - 09.2020
Associate of Applied Science - Paralegal Administrative Support Specialization
New River Community College
High School Diploma -
Tallwood High School
Similar Profiles
Gabriel JimenezGabriel Jimenez
Sales Associate at Viral Connexxxions, LLCSales Associate at Viral Connexxxions, LLC
Patsy AlanizPatsy Alaniz
Data Entry Clerk at Viral Digital Media LLCData Entry Clerk at Viral Digital Media LLC
Christopher StansberryChristopher Stansberry
Marketing Manager/Event Organizer at Viral Festivals LLCMarketing Manager/Event Organizer at Viral Festivals LLC
Alexis BarrettAlexis Barrett
Nursing Assistant at Commonwealth Senior LivingNursing Assistant at Commonwealth Senior Living
Ann WilsonAnn Wilson
Quality Engineer at Optumcare, IncQuality Engineer at Optumcare, Inc