Summary
Overview
Work History
Education
Skills
Websites
Publications
Languages
Timeline
Generic

Alyssa Taylor

Atascocita,Texas

Summary

Knowledgeable in customer service with solid background in managing customer inquiries and resolving issues efficiently. Demonstrated success in streamlining processes to enhance customer satisfaction and service delivery. Proven ability to communicate effectively and manage conflicts, ensuring positive customer experience.

Overview

7
7
years of professional experience

Work History

College Program Participant

Walt Disney World Resort
09.2023 - 08.2024
  • Engaged in storytelling through merchandise presentations, connecting products to Disney narratives and enhancing customer connection
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.

Prestige Beauty Advisor

Ulta Beauty Inc.
11.2020 - 09.2023
  • Taught customers how to apply makeup and recommended optimal products.
  • Maintained a clean, organized, and visually appealing store environment to promote positive customer experiences.
  • Crosssold complementary products by identifying client needs and recommending appropriate solutions, resulting in increased average transaction values.
  • Conducted makeup application demonstrations to showcase product effectiveness and educate clients on proper techniques.
  • Collaborated with team members to achieve monthly sales targets and consistently exceed performance goals.
  • Developed strong relationships with vendors for exclusive product access, improving overall merchandise selection for customers.
  • Stayed current on industry trends, new products, and emerging technologies for continuous professional development.
  • Completed timely and accurate resets based on seasonal demands and special promotional requirements.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.

Administrative Assistant

AJK Trucking LLC
09.2019 - 11.2020
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Contributed to policy updates, researching regulations to ensure company compliance.
  • Developed filing system for historical documents, preserving important company records and improving access to information.
  • Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
  • Managed filing system, entered data and completed other clerical tasks.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.

Sales Associate

Ross Inc.
06.2017 - 06.2019
  • Led the team in markdowns, inventory management, and training initiatives
  • Developed an innovative training system that is still in use district-wide, resulting in an increase in retention rates from 8% to 25%
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.

Education

Bachelor of Arts - Creative Writing

Full Sail University
Winter Park, FL
12.2022

Skills

Friendly, Positive Attitude

Teamwork and Collaboration

Customer Service

Problem-Solving

Dependable and Responsible

Multitasking

Excellent Communication

Critical Thinking

Computer Skills

Organizational Skills

Active Listening

Problem Resolution

Publications

  • The Man, Adelaide Literary Magazine, 05/01/21
  • Thirteen, Adelaide Literary Magazine, 02/01/21

Languages

Spanish
Limited Working

Timeline

College Program Participant

Walt Disney World Resort
09.2023 - 08.2024

Prestige Beauty Advisor

Ulta Beauty Inc.
11.2020 - 09.2023

Administrative Assistant

AJK Trucking LLC
09.2019 - 11.2020

Sales Associate

Ross Inc.
06.2017 - 06.2019

Bachelor of Arts - Creative Writing

Full Sail University

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