Summary
Overview
Work History
Education
Skills
Timeline
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Alyssa Thacker

East Bank,WV

Summary

Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results. Experienced in cash handling.

Overview

13
13
years of professional experience

Work History

Team Associate/Customer Service Associate

Walmart
10.2023 - 03.2025
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
  • Learned all required tasks quickly to maximize performance.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Developed strong cooperative relationships with coworkers and managers.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Cashier/Floor Supervisor

Kroger
08.2022 - 09.2023
  • Developed strong relationships with customers, fostering loyalty and repeat business opportunities.
  • Maintained a clean, organized, and well-stocked checkout area for optimal customer experience.
  • Enhanced customer satisfaction by providing efficient and accurate transactions.
  • Assisted in loss prevention efforts by monitoring inventory levels and addressing potential theft incidents.
  • Ensured accurate pricing by regularly updating price tags on shelves as per store policies.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Collaborated with store management to develop strategies for improving sales performance and meeting revenue goals.
  • Facilitated smooth shift changes by creating detailed handover reports for incoming floor supervisors.
  • Boosted employee morale with regular feedback sessions and recognition of hard work and dedication.
  • Evaluated cashier performance regularly through reviews, identifying areas for improvement or further training required.
  • Increased employee retention by providing ongoing training and support to cashier staff.
  • Implemented proper opening/closing procedures for the checkout area, ensuring security measures were followed consistently.
  • Addressed customer complaints effectively, promoting positive resolutions in a timely manner.
  • Reduced wait times for customers through effective management of cashier team.
  • Conducted daily audits of registers to ensure accuracy in financial reporting and minimize losses from discrepancies or thefts incidents.

Infant/Toddler Teacher

Little Newtons Nest
02.2022 - 07.2022
  • Assisted in maintaining a clean, organized classroom that met required health and safety standards according to state regulations.
  • Created a safe, nurturing environment that fostered creativity, curiosity, and exploration among toddlers.
  • Led small group activities designed to enhance language skills, fine motor abilities, and problem-solving techniques among toddlers.
  • Provided structured daily routines that balanced physical activity, cognitive development, social-emotional growth, and rest periods.
  • Developed individualized lesson plans tailored to each child''s needs, promoting overall growth and development.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Worked closely with fellow teachers to share ideas, exchange feedback, and collaborate on curriculum planning efforts across classrooms.
  • Collaborated with parents to establish consistent routines and maintain open communication channels for optimal child support.
  • Supported children during transitions between activities or environments by providing clear instructions and guidance as needed.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Enhanced learning experiences by incorporating age-appropriate activities and play-based teaching methods.
  • Allowed for ample outdoor discovery time in schedule each day.
  • Maintained accurate records of children''s developmental milestones and prepared detailed reports for parent-teacher conferences.
  • Ensured all children felt valued, respected, and included within the classroom by fostering a culture of empathy and support.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.
  • Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
  • Documented behavior, development and learning of children to enable tracking history and maintain accurate records.

Assistant Teacher

Kindercare Education
08.2021 - 02.2022
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
  • Completed daily reports, meal count sheets, and attendance logs.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
  • Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
  • Monitored and reported student progress and development, offering mentoring as needed.
  • Worked with teachers to design lesson plans and coordinate activities for classes.
  • Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
  • Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
  • Worked with teacher to identify and target opportunities for instructional improvements.
  • Provided one-on-one and group-based learning support focused on student progress.
  • Monitored student progress regularly, using assessments to adjust instructional strategies as needed for optimal learning outcomes.
  • Supported lead teacher in organizing field trips, enhancing real-world connections to classroom content for increased understanding.
  • Created visually appealing bulletin boards that showcased student work and reinforced key concepts from lessons.
  • Fostered positive and supportive classroom atmosphere, encouraging student participation and confidence.
  • Facilitated small group learning sessions, providing personalized attention to students struggling with course material.
  • Adapted teaching strategies to accommodate virtual learning environments, maintaining student engagement.
  • Helped students explore concepts with engaging, learning-focused activities.
  • Encouraged parental involvement in student learning through effective communication of progress and challenges.

Cashier

Little General
09.2020 - 06.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Increased sales of promotional items by informing customers about current offers.

Cashier

Dairy Queen
05.2012 - 09.2012
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Increased sales of promotional items by informing customers about current offers.

Education

High School Diploma -

Oak Hill High School
Oak Hill
05-2014

Skills

  • Meeting facilitation
  • Decision-making capacity
  • Customer service
  • Problem-solving
  • Attention to detail
  • Positive attitude
  • Teamwork and collaboration
  • Following instructions
  • Computer skills
  • Training and mentoring
  • Organizing work stations
  • Flexible schedule
  • Money handling
  • Goal setting and achievement
  • Clear communication
  • Cash handling
  • Workplace safety
  • Relationship building
  • Willingness to learn
  • Team building
  • Task prioritization
  • Safety
  • POS systems
  • Point-of-sale system
  • Critical thinking
  • Decision-making
  • Work area cleaning
  • Team communication and collaboration

Timeline

Team Associate/Customer Service Associate

Walmart
10.2023 - 03.2025

Cashier/Floor Supervisor

Kroger
08.2022 - 09.2023

Infant/Toddler Teacher

Little Newtons Nest
02.2022 - 07.2022

Assistant Teacher

Kindercare Education
08.2021 - 02.2022

Cashier

Little General
09.2020 - 06.2021

Cashier

Dairy Queen
05.2012 - 09.2012

High School Diploma -

Oak Hill High School

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Alyssa Thacker