Alyssa Thames
Flint,MI
Summary
Collaborative and innovative leader with dedication to partnering with colleagues to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
15
15
years of professional experience
Work History
Program Manager
Community Resolution Center
01.2024 - Current
- Addressed and resolved technical, financial, and operational concerns by working with team members and the director.
- Established milestones and objectives based on input from functional areas and stakeholders.
- Leveraged project management processes and tools to define and execute projects.
- Interacted with customers and clients to identify business needs and requirements.
- Coached team members on productivity strategies to accomplish challenging goals.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients and the director.
Office Manager
Community Resolution Center
09.2021 - 01.2024
- Case management: scheduling clients, attorneys, and mediators for mediation proceedings
- Proficiency with scheduling and conducting Zoom meetings
- Compassion when scheduling and communicating with clients
- Organization and coordination office administration and procedures, to ensure organizational effectiveness, efficiency, and safety
- Maintaining multiple calendars
- Developing intra-office communication protocols, streamlining administrative procedures, inventory control, office staff supervision, and task delegation
- Correspondence between courts, attorneys, staff, and clients
- Grant proofreading and composition of memorandums and community newsletters
- Ensuring the confidentiality of documents and maintaining filing systems along with monthly audits.
Administrative/ Executive Assistant
Flexible Automation, Inc.
04.2016 - 10.2019
- Administrative and executive support screening and directing incoming calls, fielding leads/ sales calls, maintaining office inventory, travel accommodations, maintaining intra-office calendars, reconciliation of expenses, financial statements, and shipping invoices, proof reading sales quotes, publishing non-disclosure agreements, data entry, filing both physically and electronically, purchasing, and organizing company events.
Customer Service Specialist
JP Morgan Chase
07.2015 - 03.2016
- Provided exceptional customer service at an inbound call center while transferring money between deposit accounts, refunding fees and providing fee treatments, closing accounts, initiating research requests servicing the online customer, connecting customers to appropriate departments, and other tasks regarding consumer deposit accounts.
Customer Service Representative
Check 'N Go
01.2014 - 07.2015
- Data entry, monetary management including cash advances, check cashing, Western Union money transfers, money orders, and various clerical tasks, customer service and staff training and management.
Cashier
Shell Oil Company
03.2013 - 01.2014
- Customer service, cash management, updated gas prices according to corporate mandates, stock and inventory management, reconciliation of sales data, and staff training.
Administrative Assistant
University of Michigan-Flint ITS
08.2009 - 06.2010
- Maintained record keeping of software product sales, operation of the online store, answering and transferring calls to appropriate departments across the University, operation of office equipment and administrative procedures.
Education
Northwestern High school
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Mott Community College
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University of Michigan-Flint
03.2024
Skills
- Excellent oral and written communication skills
- Ability to work remotely
- Interpersonal Skills
- Organizational skills
- Staff hiring
- Employee Supervision
- Customer Service
- Expense Reporting
- Conflict Management
- Office Administration
- Excellent multi-tasking ability
- Scheduling Coordination
- Administrative Oversight
- Team Bonding
Timeline
Program Manager
Community Resolution Center
01.2024 - Current
Office Manager
Community Resolution Center
09.2021 - 01.2024
Administrative/ Executive Assistant
Flexible Automation, Inc.
04.2016 - 10.2019
Customer Service Specialist
JP Morgan Chase
07.2015 - 03.2016
Customer Service Representative
Check 'N Go
01.2014 - 07.2015
Cashier
Shell Oil Company
03.2013 - 01.2014
Administrative Assistant
University of Michigan-Flint ITS
08.2009 - 06.2010
Northwestern High school
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Mott Community College
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University of Michigan-Flint