Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyssa Thomas

Rocky Mount,NC

Summary

Authorized to work in the US for any employer Focused professional ready to provide assistance in the form of scheduling appointments, accompanying individuals to meetings and supporting the recovery process. A multitasking Peer Support Specialist offering compassion and respect while communicating effectively. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Peer Support Specialist

Straight Walk Family Services (Temp)
06.2023 - 08.2023
  • Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
  • Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
  • Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
  • Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
  • Increased awareness of and supported participation in self-help and advocacy organizations.
  • Attended classes and seminars to enhance knowledge of equipment and operating systems.
  • Assisted clients in exploring feelings and understanding behaviors.
  • Listened to clients' concerns and provided encouragement and support.
  • Educated clients on dangers of substance abuse and prevention techniques.
  • Collaborated with other professionals to coordinate comprehensive care for clients.
  • Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
  • Organized clinical interventions and treatment plans for patients suffering from chronic pain disorders.
  • Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.

Sales Associate

Party City
08.2021 - 01.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Wrapped, boxed and weighed bakery department products.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Used in-store system to locate inventory and place special orders for customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Managed efficient cash register operations.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Ground Package Handler

FedEx Ground
10.2020 - 03.2022
  • Assembled, sealed, and loaded packages into correct trucks.
  • Followed verbal and written instructions to properly move and ship products.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Followed safety regulations to maintain safe work environment.
  • Stored and secured packages in designated areas to prevent damage and theft.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Maintained clean, orderly work environment free of hazards.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Managed warehouse operations and verified proper shipment procedures.

Education

BBA - Business Administration

Albany State University
Albany, GA

Associate of Arts - Dance

Albany State University
Albany, GA

High school diploma -

Wheeler High School
Marietta, GA

Bachelor of Science - Information Technology

North Carolina Central University
Durham, NC
05.2027

Skills

  • Communication skills
  • Customer service
  • Problem-Solving Skills
  • Leadership Skills
  • Negotiation Tactics
  • Microsoft Access
  • Returns and Refunds
  • Sales and Marketing
  • Teamwork and Collaboration
  • Verbal and Written Communication
  • Quotas and Goals

Timeline

Peer Support Specialist

Straight Walk Family Services (Temp)
06.2023 - 08.2023

Sales Associate

Party City
08.2021 - 01.2023

Ground Package Handler

FedEx Ground
10.2020 - 03.2022

BBA - Business Administration

Albany State University

Associate of Arts - Dance

Albany State University

High school diploma -

Wheeler High School

Bachelor of Science - Information Technology

North Carolina Central University
Alyssa Thomas