Alyssa Thomas
Ringgold,VA
Summary
Result Oriented worker with a background in customer service and support. I have interest in remote work from home jobs as I work better in a quiet work environment. My most desired kind of occupation would be one along the lines of working with people, talking to customers, also interest in working in the insurance industry as a claims adjuster, sales, or just a agent representative.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Admissions Coordinator/ Permanent Backup
Stratford Rehabilitation Center
06.2024 - Current
- Provided exceptional customer service during phone and email interactions with prospective residents and their families, addressing concerns promptly and professionally.
- Insurance Verification and Checking for potential Medicare or Medicaid usable for therapy use
- Marketing for the building, posting on social medias, visiting other rehab and assisted living facility's
- Keeping up with census and the insurance numbers that run the building
- Documentation upkeep and uploading to the correct electronic health records (EHR)
- Communication with hospital case managers, lesions, and other hospital staff directory for referrals.
Office Assistant/ Receptionist
Stratford Rehabilitation Center
09.2023 - Current
- Answering phone calls and transferring to correct department head
- Paying businesses Invoices and Handling the resident RFMS funds
- Keeping up with ordering for supplies and office needs
- Documentation uploading and filing
- Customer service and helping with addressed issues
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handling and processing of room and board and patient funds
Administrative Assistant
Summertime Pool and Spa
03.2022 - 02.2023
- Paying Invoices
- Testing water levels
- Ringing up customers
- Setting up Appointments
- Invoices payments, taking company rent fees
Education
High School Diploma -
Dan River High School
Ringgold, VA05-2022
Skills
- Strong organization
- Delivers exceptional customer service
- Workload balancing
- Deadline management
- Time tracking
- Attention to detail
- Verbal and written communication
- Task prioritization
Certification
life and health insurance verification
Timeline
Admissions Coordinator/ Permanent Backup
Stratford Rehabilitation Center
06.2024 - Current
Office Assistant/ Receptionist
Stratford Rehabilitation Center
09.2023 - Current
Administrative Assistant
Summertime Pool and Spa
03.2022 - 02.2023
High School Diploma -
Dan River High School
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