Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

ALYSSA THOMPSON

Knoxville,TN

Summary

Versatile team member offering over 15 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Effective at working in fast-paced grocery environments to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task. Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused with physical strength to accommodate continuous lifting.

Overview

8
8
years of professional experience

Work History

Merchandiser/Web Order Fulfillment

Total Wine & More
06.2022 - Current
  • Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
  • Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
  • Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
  • Picked, sorted and processed, sometimes up to over 100 a day, customer orders to manage order fulfillment and increase sales.
  • Coordinated daily order fulfillment in fast-paced receiving and shipping environment.

Dedicated Business Owner

Target
09.2021 - 06.2022
  • Maintain organization of a specific department containing over 30 aisles within the store
  • Complete replenishment several times a day to maintain a fully-stocked department
  • Stock and organize surplus product in the back room
  • Update and maintain correct pricing, such as price increases and markdowns
  • Ensure a safe environment by recognizing and disposing of newly-salvageable items and displays
  • Interact with and provide exceptional customer service to all guests of Target.
  • Established strong customer relationships through excellent communication and attentive service.

Assistant Rural Carrier

USPS
01.2020 - 09.2021
  • Obtain and organize all mail for assigned delivery routes daily
  • Maintain high level of detail to attention and organization to ensure efficient mail delivery
  • Ensure safety guidelines are met at all times in the warehouse and on the road
  • Deposit mail in correct PO Boxes, scan packages, parcels, and certified and express mail.
  • Enhanced customer satisfaction by promptly delivering mail and packages to rural addresses.
  • Assisted regular carriers in completing their routes during peak times, improving overall efficiency.
  • Managed time effectively while navigating challenging rural terrain, ensuring timely deliveries to well over 200 stops per route.
  • Collaborated with fellow team members to address delivery issues and improve overall service quality.
  • Ensured vehicle maintenance was up-to-date, promoting safety and reliability during daily routes.
  • Handled sensitive materials with care, safeguarding confidential information for customers.
  • Navigated adverse weather conditions to complete assigned routes without sacrificing punctuality or safety standards.

Off-Premise Coordinator

Carrabba's Italian Grill
09.2019 - 01.2020
  • Working knowledge of catering sales system: EZ Cater
  • Working knowledge of MS Word and Excel
  • Highly organized with strong time management skills
  • Ability to effectively communicate with diverse clients and staff
  • Understand and actively utilize company marketing initiatives/incentives to close on business by marketing to at least 5 local businesses per day.
  • Increased efficiency by streamlining coordination processes and implementing new organizational systems.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.

Assistant Restaurant Manager

Carrabba's Italian Grill
01.2019 - 01.2020
  • Highly organized with strong time management skills
  • Oversee front of house functions to ensure compliance with company policies, regulations, and food safety guidelines
  • Superior communication skills
  • Provide staff of over 30 with assistance in performing difficult or complicated tasks.
  • Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
  • Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
  • Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.

Bar Tender / Server

Carrabba's Italian Grill
08.2015 - 09.2019
  • Knowledge of federal, state, and local laws, ordinances and regulations and Carrabba's corporate policy regarding responsible alcohol sales
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Maintained sanitation and cleanliness standards in all assigned areas.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu, sometimes adding 3 or more new items to the menu at a time.

Education

High School Diploma -

Oak Ridge High School
Oak Ridge, TN
05.2011

Skills

  • Typing: 69 WPM
  • Avid multitasker
  • Sales Techniques
  • Stock Replenishment
  • Vendor Relations
  • Visual Merchandising

References

Tammy Rooney

HR Specialist

Target - Knoxville, TN

(865) 765-4995


Jessica Tierce

Bartender

Applebee's - Oak Ridge, TN

(865) 934-7076


David Holland

Visual Production Manager

Stand Out For Good Inc. - Knoxville, TN

(865) 591-8185


Greg Madon

Executive Team Leader

Target - Knoxville, TN

(703) 297-7482

Timeline

Merchandiser/Web Order Fulfillment

Total Wine & More
06.2022 - Current

Dedicated Business Owner

Target
09.2021 - 06.2022

Assistant Rural Carrier

USPS
01.2020 - 09.2021

Off-Premise Coordinator

Carrabba's Italian Grill
09.2019 - 01.2020

Assistant Restaurant Manager

Carrabba's Italian Grill
01.2019 - 01.2020

Bar Tender / Server

Carrabba's Italian Grill
08.2015 - 09.2019

High School Diploma -

Oak Ridge High School

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