Alyssa Tordecilla
Plano,TX
Summary
Manager with expert team leadership, planning, and organizational skills built during career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
9
9
years of professional experience
Work History
Manager
AMC Theatres
07.2022 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Document Control Specialist
Miod & Company
07.2021 - 07.2022
- Modified and maintained tools to support operations and business process creation using Adobe Acrobat, SharePoint, Excel and Access capabilities.
- Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
- Maintained document control system and updated work instructions, procedures and associated databases.
Assistant
Dr. Manuel Sacapano Inc.
09.2020 - 07.2021
- Recorded expenses and maintained accounting records.
- Developed and updated spreadsheets detailing and data to enhance operational decision-making with real-time information.
- Delivered individualized patient care by recording vital signs, documenting observations, and communicating with family and facility staff
Manager
AMC Theatres
12.2016 - 10.2019
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Supervisor
AMC Theatres
03.2016 - 12.2016
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Assisted in the transition of Irving 10 from a Starplex to AMC
Crew Member
AMC Theatres
09.2015 - 03.2016
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Fully booth trained
Education
High School Diploma -
Glendale Adventist Academy
06.2011
Skills
- Team Leadership
- Verbal and written communication
- Operations Management
- Customer Service
- Multitasking
- Organizational Skills
Timeline
Manager
AMC Theatres
07.2022 - Current
Document Control Specialist
Miod & Company
07.2021 - 07.2022
Assistant
Dr. Manuel Sacapano Inc.
09.2020 - 07.2021
Manager
AMC Theatres
12.2016 - 10.2019
Supervisor
AMC Theatres
03.2016 - 12.2016
Crew Member
AMC Theatres
09.2015 - 03.2016
High School Diploma -
Glendale Adventist Academy