Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alyssa Torres

Brighton

Summary

Dynamic professional with extensive experience at TopGolf, excelling in new hire training and staff supervision. Proven ability to enhance team productivity through effective mentoring and conflict resolution. Skilled in decision-making and employee evaluation, fostering a collaborative environment that drives exceptional guest service and promotes sales growth.

Overview

2
2
years of professional experience

Work History

A.C.E Trainer

TopGolf
03.2024 - Current
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Facilitated team-building exercises to foster collaboration between department members.
  • Provided detailed feedback to hiring managers on candidate suitability, ensuring informed decision-making in the hiring process.
  • Oversaw the recruitment, hiring, training, and performance evaluation of program staff members.

Shift Lead

TopGolf
12.2023 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.

Platinum Host

TopGolf
10.2023 - Current
  • Built relationships with customers to encourage repeat business.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Partnered with sales teams to address pre-sales inquiries and enhance prospect conversion rates.
  • Utilized persuasive sales techniques to convert leads into sales.

Golf Services Employee

TopGolf
06.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

High School Diploma -

Horizon High School
Thornton, CO

Bachelor of Science - Psychology

University of Colorado At Boulder
Boulder, CO
05-2029

Skills

  • New hire training
  • Public speaking
  • Group and individual instruction
  • Hiring procedures
  • Guest service
  • Conflict resolution
  • Staff supervision
  • Package sales

Languages

French
Limited Working

Timeline

A.C.E Trainer

TopGolf
03.2024 - Current

Shift Lead

TopGolf
12.2023 - Current

Platinum Host

TopGolf
10.2023 - Current

Golf Services Employee

TopGolf
06.2023 - Current

High School Diploma -

Horizon High School

Bachelor of Science - Psychology

University of Colorado At Boulder

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