ALYSSA TORRES, LCSW-S
Schertz
Summary
Program management professional with proven track record in leading cross-functional teams and driving project success. Skilled in strategic planning, risk management, and resource allocation. Known for adaptability, problem-solving, and fostering collaboration with a multi-disciplinary team to achieve results. Proficient in optimizing processes and aligning initiatives with organizational objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Program Manger, RTC, Child & Adolescent Services
Laurel Ridge Treatment Center
05.2023 - Current
- Oversaw the creation of weekly schedules for the RTC program. Adapted program plans to align with summer breaks and academic schedules.
- Facilitated weekly staffing meetings to strengthen collaboration among multidisciplinary treatment team members, including MDs, RNs, STS, and therapists.
- Monitored and verified secure discharge plans for therapists, ensuring timely communication with the RTC coordinator.
- Updated and maintained Excel tracker to reflect current case assignments for each therapist, facilitating efficient case management.
- Achieved comprehensive chart audits weekly through diligent documentation review of treatment plans. Facilitated on-time submissions of individual and family therapy notes. Streamlined data entry processes using Excel for enhanced audit tracking.
- Evaluated program metrics and provided actionable recommendations to optimize facility operations and outcomes.
- Achieved effective clinical supervision of BSW and MSW interns, enhancing their professional development within social work programs. Delivered training on intake assessments, including bio-psychosocial evaluations and crisis safety plans. Crafted comprehensive clinical formulations to support client care.
- Coordinated weekly one-on-one and group supervision with interns to provide guidance and support.
- Coordinated with field supervisors to track student intern progress and maintain accurate records of hours and assignments.
- Led training initiatives for Laurel Ridge therapists, focusing on group therapy and DBT methodologies as required. Oversaw orientation and training for newly hired therapists to ensure a smooth transition into clinical roles.
- Provided support to therapists by delivering clinical feedback and training on emerging issues and tasks.
- Achieved successful therapeutic outcomes with a caseload of six clients, delivering comprehensive support to military dependents and families. Facilitated effective therapy sessions tailored to the unique challenges faced by military families and dependents.
- Conducted comprehensive training and shadowing of incoming therapists for a minimum of two weeks to guarantee proper execution of therapeutic duties.
- Implemented ACT, CBT, and DBT strategies to effectively support 4-6 group sessions each week.
- Managed payroll completion for diverse employee groups to ensure timely and accurate compensation.
- Led Zumba classes twice weekly to enhance participants' physical health and well-being.
- Assessed candidate resumes and facilitated interviews to identify suitable talent.
Part-time Therapist, Private Practice
Mind Yourself Counseling
01.2023 - Current
- Assessed and provided tailored clinical therapy for adult clients, addressing individual needs in outpatient care.
- Achieved positive client feedback by utilizing therapeutic modalities including DBT, ACT, CBT, and CPT. Delivered effective therapy sessions through the application of DBT, ACT, CBT, and CPT, resulting in improved client well-being. Enhanced client progress by integrating DBT, ACT, CBT, and CPT techniques into therapy sessions.
- Guided clients in uncovering personal strengths by utilizing a strengths-focused framework.
- Monitored and adjusted treatment plans every three months for adolescents and every six months for adults to support optimal health outcomes.
- Administered comprehensive psychological assessments for new clients to inform treatment planning.
- Conducted 6-8 sessions each week to support skill development and knowledge transfer.
- Executed the upload of therapeutic progress notes into electronic medical records to ensure accurate patient documentation.
- Reviewed and completed billing sheets, ensuring alignment with appropriate diagnostic codes for compliance.
Lead Therapist, RTC, Child & Adolescent Services
Laurel Ridge Treatment Center
11.2021 - 05.2023
- Developed and maintained weekly schedules for RTC program to meet operational needs. Adapted program plans in alignment with seasonal and academic timelines.
- Facilitated weekly staffing meetings with treatment team, including MDs, RNs, STS, and therapists.
- Collaborated with therapists to establish solid discharge plans, enabling accurate reporting to RTC coordinator.
- Oversaw case allocation to therapists and maintained comprehensive records in the Excel tracker for effective case management.
- Facilitated clinical oversight for acute patients, ensuring adherence to established admission criteria for RTC.
- Oversaw weekly chart audits to uphold standards of documentation and treatment plan completion. Managed timely submission of individual and family therapy notes. Leveraged Excel to track and analyze chart audit data.
- Developed and delivered training sessions to BSW and MSW interns, enhancing understanding of various levels of care such as acute PHP/IOP and RTC.
- Oversaw training programs for BSW and MSW interns, focusing on group-therapy methodologies and client interaction. Led group therapy sessions to enhance therapeutic practice among interns. Executed detailed documentation and chart audits to uphold standards in RTC processes.
- Supported educational development of BSW and MSW interns through group shadowing and feedback sessions as needed.
- Developed and delivered comprehensive training sessions for MSW interns to enhance skills in completing intake assessments and formulating clinical plans.
- Implemented training initiatives for all therapists at Laurel Ridge, emphasizing effective group therapy practices and Dialectical Behavior Therapy (DBT) strategies.
- Delivered consistent therapeutic services to a caseload of 12 clients, maintaining high standards of care.
- Led Zumba classes twice weekly to enhance participants' physical health and well-being.
Therapist, RTC, Child & Adolescent Services
Laurel Ridge Treatment Center
03.2020 - 11.2021
- Implemented evidence-based therapeutic techniques to support trauma recovery in children and adolescents aged 8-17, promoting healthy coping strategies.
- Conducted therapeutic interventions utilizing DBT, ACT, CBT, and CPT methodologies to enhance client well-being. Facilitated therapeutic sessions employing DBT, ACT, CBT, and CPT strategies to promote mental health. Oversaw the implementation of therapeutic techniques, including DBT, ACT, CBT, and CPT, to improve client outcomes.
- Handled a diverse caseload of 12 clients, providing tailored support and guidance.
- Conducted comprehensive intake assessments, including bio-psychosocial safety/crisis plans and CABA assessments, to ensure timely clinical formulation within 72 hours of patient admission.
- Led group therapy sessions up to three times a week, focusing on cognitive-behavioral, dialectical-behavioral, and acceptance and commitment therapies.
- Coordinated the creation of treatment plans that integrate objectives from medical, nursing, and therapeutic perspectives, adhering to a 10-day initial timeline and 28-day review cycle thereafter.
- Coordinated discussions among treatment team members to evaluate and update progress on individual patient treatment plans and objectives.
- Conducted one-on-one and family therapy sessions each week, focusing on fostering healing and resilience in patients and their families.
- Developed and implemented training programs for mental health professionals to enhance communication skills with children and adolescents.
- Coordinated support for family by connecting them with PHP IOP and various wrap-around services to enhance overall well-being.
- Assessed patient needs and crafted individualized discharge plans to support successful home reintegration.
- Guided families in formulating comprehensive safety and discharge plans to ensure smooth transitions.
- Facilitated psycho-educational sessions focused on diagnoses, treatment plans, medication safety, and relapse prevention. Led initiatives to educate clients on their diagnosis and effective treatment options. Implemented safety planning and relapse prevention strategies for improved client outcomes.
- Managed ongoing patient care for those transitioned to acute status, ensuring adherence to acute processes.
- Achieved timely completion of intake assessments within 24 hours, enhancing patient readiness for care. Delivered treatment plans within three days of admission, ensuring ongoing reviews every seven days to meet patient needs. Contributed to daily staffing meetings, fostering a collaborative approach to patient treatment strategies.
- Executed discharge planning in acute care settings, ensuring comprehensive support for families.
- Led Zumba classes twice weekly to enhance participants' physical health and well-being.
Case Manager II
Roy Maas Youth Alternatives
San Antonio, TX
09.2019 - 11.2021
- Coordinated comprehensive case management strategies for youth and young adults in Centro Seguro program.
- Performed comprehensive intake assessments on youth to identify and respond to critical needs effectively.
- Designed comprehensive case strategies focusing on immediate and future objectives. Oversaw goal tracking and refined action plans to enhance outcomes.
- Engaged with clients in a 24-hour drop-in center, offering crisis intervention and resources for runaways, homeless individuals, and those needing temporary respite from family conflicts.
- Assessed individual needs of adults aged 18-25 to secure emergency and long-term placements, ensuring access to essential support services.
- Supported youth transition processes to ensure successful placement in 90-day long-term shelters at The Bridge or La Puerta.
- Managed referral process for medical, vision, and dental care resources. Oversaw coordination of family and individual counseling service referrals. Led initiatives to connect clients with appropriate support group services.
- Coordinated delivery of basic necessities for youth, ensuring access to food, clothing, and comfortable sleeping accommodations.
- Directed weekly group sessions to enhance mindfulness skills and foster teamwork among participants. Implemented physical activities, including Zumba, to encourage engagement and physical fitness.
- Facilitated communication between Child Protective Services (CPS) and law enforcement to ensure effective assistance in youth cases.
- Developed expertise in trust-based relational intervention (TBRI) methodologies to support trauma-informed care practices.
Utilization Review Specialist
San Antonio Behavioral Healthcare Hospital
San Antonio, TX
12.2016 - 09.2019
- Managed comprehensive case management processes for a caseload of 50 patients, ensuring effective support for adolescents and adults.
- Coordinated cross-functional collaboration among psychiatrists, nurse practitioners, LCSWs, LMSWs, LPCs, discharge planners, and business office personnel to optimize patient stay experiences. Led multi-disciplinary team efforts to improve patient management and discharge processes.
- Managed communication with insurance companies to obtain approvals for patient hospitalization.
- Compiled and delivered essential clinical information, such as diagnoses, prescribed medications, and progress notes, to various insurance providers for review.
- Reviewed and analyzed clinical documentation to substantiate patient qualifications for insurance-supported facility stay.
- Coordinated discharge clinical documentation submission to insurance, ensuring timely closure of ongoing case.
- Managed authorization updates in designated program AIS to ensure compliance and accuracy.
Social Work Intern
New Life Ministries
San Antonio, TX
10.2017 - 05.2018
- Engaged with a variety of clients to address unique therapeutic needs and enhance well-being.
- Engaged in professional development workshops aimed at improving client service delivery.
- Applied knowledge of evidence-based practice theories and models to enhance decision-making processes.
- Utilized strengths-based perspective to enhance client assessments.
- Applied appropriate, evidence-based strategies to enhance client engagement and support therapeutic outcomes.
- Organized and led empowerment workshops for adolescent girls to foster personal growth and confidence.
- Applied insights from research on Hispanic family dynamics to foster effective communication during meetings with families and clients.
- Fulfilled 500 hours of internship responsibilities, gaining practical experience in the field.
Social Work Intern
Westover Hills Nursing and Rehabilitation Center
San Antonio, TX
01.2017 - 06.2017
- Collaborated with elderly individuals to deliver targeted social work services addressing their specific needs.
- Performed detailed assessments to ensure compliance with healthcare standards and improve patient care.
- Advocated for improved care services to ensure resident well-being.
- Promoted staff interests to enhance pay structures and ensure adequate support for those in need.
- Supported clients in navigating insurance processes to secure necessary authorization for facility residency.
- Facilitated order writing for podiatry services to ensure timely access for selected residents.
- Facilitated supportive conversations by actively listening to residents in need of companionship.
- Collaborated with families during care plan meetings to evaluate and discuss residents' specific risks and requirements.
- Executed 450 hours of internship, gaining hands-on experience in the field.
Mental Health Technician
San Antonio Behavioral Healthcare Hospital
San Antonio, TX
01.2015 - 12.2016
- Monitored and managed interactions with mentally ill patients, prioritizing safety and security for patients and staff.
- Monitored and addressed patients' needs to enhance overall satisfaction and well-being.
- Facilitated therapeutic support and care for adolescents and adults in mental health settings.
- Collaborated with Child Protective Services to address the needs of foster children, enhancing their overall care experience.
- Facilitated recovery processes for individuals facing detox and substance abuse challenges.
- Executed systematic Q15 rounds, verifying patient status every 15 minutes and documenting observations for continuity of care.
- Participated in group therapy sessions alongside LCSWs and LPCs to enhance therapeutic outcomes.
- Facilitated skills practice group sessions with patients to enhance therapeutic outcomes.
- Conducted daily assessments of patient vitals to ensure accurate health monitoring.
- Assisted in maintaining documentation for patient vitals and regular assessments every 15 minutes. Supported accurate record-keeping of essential health data and timed observations. Helped organize and update patient information, ensuring timely documentation of vital signs.
- Performed accurate blood-glucose testing to facilitate timely medical interventions.
- Certified in CPR and First Aid to provide immediate assistance in emergencies. Trained in SAMA to support effective management of aggression.
- Engaged in teamwork with RNs and LVNs to promote a safe environment for patients and staff.
Criminal Justice Intern
Bexar County Community Supervision & Corrections Dept.
San Antonio, TX
09.2014 - 12.2014
- Engaged with probationers to facilitate communication and support between them and their probation officer.
- Drafted comprehensive reports for probationers to ensure compliance with program requirements.
- Provided direct support and intervention for individuals with mental health issues in an inpatient offender unit to promote recovery.
- Supported recovery efforts in substance-abuse treatment facility by providing comprehensive in-patient services.
- Compiled detailed assessments to monitor probationers' performance and ensure program compliance.
- Collaborated with LCDCs and LCSWs during group therapy sessions to support client recovery processes.
- Fulfilled 150 hours of internship responsibilities, gaining practical experience.
Education
Master of Social Work -
Our Lady of the Lake University
05.2018
Bachelor of Arts - Criminal Justice, Psychology
The University of Texas at San Antonio
12.2014
Skills
- CPR and CPI certification
- Proficient in trauma-informed practices
- Proficient in safety protocols
- Skilled in Microsoft Office applications
- Proficient in typing at 70 WPM
- Effective writing and interpersonal communication
- Dedicated work ethic
- Efficiently manages stress in high-paced environments
- Skilled at prioritizing tasks simultaneously
- Effective judgment under pressure
- Program development and implementation
Accomplishments
- Collaborated with team of 3 in the development of A Balanced Day.
- Implement A Balanced Day as an evidenced-based program to promote positive reinforcement
- Supervised team of 3 full-time therapists and up to 6 clinical interns
Certification
- Licensed Clinical Social Worker Supervisor (LCSW-S), License #68852 Mar. 2025
- Licensed Clinical Social Worker (LCSW), License #68852 Oct. 2022
- Licensed Master Social Worker (LMSW), License #68852 Nov. 2019
Languages
English
Full Professional
Timeline
Program Manger, RTC, Child & Adolescent Services
Laurel Ridge Treatment Center
05.2023 - Current
Part-time Therapist, Private Practice
Mind Yourself Counseling
01.2023 - Current
Lead Therapist, RTC, Child & Adolescent Services
Laurel Ridge Treatment Center
11.2021 - 05.2023
Therapist, RTC, Child & Adolescent Services
Laurel Ridge Treatment Center
03.2020 - 11.2021
Case Manager II
Roy Maas Youth Alternatives
09.2019 - 11.2021
Social Work Intern
New Life Ministries
10.2017 - 05.2018
Social Work Intern
Westover Hills Nursing and Rehabilitation Center
01.2017 - 06.2017
Utilization Review Specialist
San Antonio Behavioral Healthcare Hospital
12.2016 - 09.2019
Mental Health Technician
San Antonio Behavioral Healthcare Hospital
01.2015 - 12.2016
Criminal Justice Intern
Bexar County Community Supervision & Corrections Dept.
09.2014 - 12.2014
Bachelor of Arts - Criminal Justice, Psychology
The University of Texas at San Antonio
Master of Social Work -
Our Lady of the Lake University
SPECIAL TRAININGS
- Acceptance and Commitment Therapy (ACT), 6 CEU’s
- Dialectical Behavioral Therapy (DBT), 6 CEU’s
- Cognitive Processing Therapy (CPT), 12 CEU’s, Official Provider
- Prolonged Exposure (PE), 12 CEU’s, Pending Official Provider
- Trust-Based Relational Interventions (TBRI)