Alyssa Toth
Alexandria
Summary
Professional with strong background in Human Resources, prepared for this role. Expertise in recruitment, employee relations, and policy implementation. Strong focus on team collaboration and achieving results. Reliable and adaptable, skilled in conflict resolution, talent acquisition, and performance management.
Overview
3
3
years of professional experience
Work History
Human Resource Specialist
Defense Logistics Agency
12.2022 - Current
- Company Overview: This is a federal job
- Knowledge of Extensive Rules, Procedures, Operations, and Functions: Serves as a Human Resources Specialist tasked with assisting in the administration of enterprise programs while providing expert advice and assistance to management officials and employees. Successfully performs duties involving the planning, administration, and evaluation of programs designed to develop employees and manage learning initiatives. Functions as an alternate system administrator for the Learning Management System (LMS), delivering comprehensive LMS support, addressing help desk issues, generating reports, and interpreting data to drive decisions. Effectively troubleshoots and resolves user training system errors and e-learning challenges, supporting both military and civilian personnel needs and managing manpower resource requirements. Facilitates the creation of new course identification codes and full course descriptions for new learning events, ensuring system accuracy and usability. Collaborates with program managers to maintain and update the LMS electronic course catalog, enhancing accessibility and compliance. Provides expert placement services for assigned organizations, applying advanced human resources methods and evaluative techniques to resolve operational challenges.
- Knowledge of Administrative Skills: Expertly maintains records and leverages a wide range of software tools to produce high-quality final products. Proactively manages calendars, schedules, and training requirements without requiring prior approval, adhering to established supervisor policies and priorities. Monitors and ensures the accuracy and timely submission of required reports from staff members, demonstrating exceptional attention to detail. Screens personnel action requests for accuracy and applies a broad range of human resources methods and principles to provide comprehensive advisory and technical services. Notifies supervisors of potential conflicts and efficiently reschedules appointments to maintain workflow continuity. Independently tracks and follows up on commitments made during meetings and conferences, ensuring accountability and progress. Conducts in-depth analyses of complex organizational structures, providing actionable recommendations to management for effective human resources solutions. Develops and delivers clear, concise briefings, project papers, and correspondence to support organizational goals.
- Knowledge of Office Automation: Applies advanced skills in various word processing software to create, format, modify, edit, and produce a variety of professional documents, including letters, reports, and memos. Provides guidance and support to staff on administrative, clerical, and procedural requirements, ensuring compliance and efficiency. Drafts standardized documents from detailed procedural instructions and adapts existing procedures as necessary to address unique requirements. Actively manages electronic communication, ensuring timely and accurate dissemination of information across organizational units. Demonstrates the ability to identify procedural differences and make informed decisions among established alternatives, ensuring operational alignment and productivity.
- Ability to Communicate Effectively: Consistently demonstrates exceptional communication skills when interacting with a diverse population representing various social, national, cultural, and occupational backgrounds. Effectively serves as the LMS help desk representative, resolving system issues and alleviating user concerns with professionalism and efficiency. Addresses customer complaints with diplomacy and tact, escalating technical, non-routine, or complex issues to supervisors or appropriate staff when necessary. Provides clear and concise guidance to both customers and team members, ensuring the successful resolution of challenges and the seamless operation of systems and processes.
- Salary: $72,254.00 USD Per Year
- Hours per week: 40
- Series: 0201 Human Resources Management
- Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.).
- Grade: 09
- Supervisor: Robert Collins (614-981-1608)
- Okay to contact this Supervisor: Yes
Education
Bachelor's degree - Business Administration
Southern New Hampshire University
Hooksett, NH12.2020
Associate's degree - General Studies
Ivy Tech Community College
Kokomo, IN12.2013
High school diploma or equivalent - undefined
Kokomo High School
Kokomo, IN05.2011
Skills
- Customer relations
- HR policies and procedures
- Training and mentoring
- Training development
Accomplishments
- Resolved product issue through consumer testing.
Timeline
Human Resource Specialist
Defense Logistics Agency
12.2022 - Current
Associate's degree - General Studies
Ivy Tech Community College
High school diploma or equivalent - undefined
Kokomo High School
Bachelor's degree - Business Administration
Southern New Hampshire University
Training
- Certified Government Purchase Card holder
- -Learning Management System
- -ServiceNow
- -Eagle
Availability
- Job Type: Permanent
- Work Schedule: Full-time
Desired locations
Alexandria, Virginia, United States; Andrews AFB, Maryland, United States
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