Alyssa Tovar
San Antonio,TX
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. I have a very outgoing personality. I am a peoples person, I am always finding myself making connections with almost everyone I interact with. With this being, I have a very positive outlook on life trying to bring kindness to everyone I met.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
LA Fitness Gym
San Antonio, TX
01.2024 - Current
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Collected payments, renewed memberships and resolved billing issues.
- Processed membership applications and payments accurately and efficiently.
- Managed front desk operations including scheduling appointments, answering calls.
- Assisted with opening and closing duties such as checking inventory levels or stocking supplies.
- Re-racked weights to maintain neat, organized and clean gym.
- Inspected locker rooms regularly to ensure cleanliness was maintained throughout the day.
- Created daily reports for management summarizing patron attendance and revenue.
Receptionist
Joels Collision Center
San Antonio, TX
01.2023 - 09.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
- Managed multiple tasks and met time-sensitive deadlines.
- Prepared, collected and distributed outgoing and incoming mail and packages.
- Managed multi-line telephone system and greeted claimants during office visits.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Restaurant Waitress
Las Palapas Restaurants
09.2022 - 01.2023
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Completed credit payments via card processing systems.
Restaurant Waitress
Wok
09.2022 - 11.2022
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Completed credit payments via card processing systems.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
Restaurant Waitress
Wok
01.2022 - 05.2022
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Completed credit payments via card processing systems.
Education
Associate of Arts - Business Administration And Management
Northwest Vista College
San Antonio, TX07-2025
High School Diploma -
Warren High School
San Antonio, TX06-2023
Skills
- Appointment Booking
- Charisma
- Call Handling
- Information Updates
- Agreements and Contracts
- Cash Management
- Filing System Management
- Customer Satisfaction
- Customer Inquiries
- Document Scanning
- Call Transfers
- Visitor and Customer Relations
- Greet Visitors
- Administrative Support
- Front Office Management
- Relationship Building
- Active Listening
Accomplishments
National Honor Society 2020-2023
Cheerleading Best Smile and Jumps 2022-2023
Timeline
Front Desk Receptionist
LA Fitness Gym
01.2024 - Current
Receptionist
Joels Collision Center
01.2023 - 09.2024
Restaurant Waitress
Las Palapas Restaurants
09.2022 - 01.2023
Restaurant Waitress
Wok
09.2022 - 11.2022
Restaurant Waitress
Wok
01.2022 - 05.2022
Associate of Arts - Business Administration And Management
Northwest Vista College
High School Diploma -
Warren High School