Alyssa Trafton
Rochester,NH
Summary
Dedicated office administrator, customer care, and procurement specialist with strong communication and organizational skills. Ability to work well in a team environment or at an individual pace and with all levels of the organization.
Overview
10
10
years of professional experience
Work History
Purchasing Manager
Northeastern Nonwovens, LLC
Rochester, NH
04.2022 - 08.2022
- Purchased new products and oversaw inventory stocking and availability.
- Sourced vendors, built relationships and negotiated prices.
- Used excel to authorize and monitor purchase orders and consumables.
- Coordinated paperwork, updated spreadsheets and maintained permanent records.
- Performed monthly reconciliation of open purchasing orders.
- Organized receipts, purchases and documentation of finished goods, packaging, materials and ingredients.
- Worked with clients to resolve claim issues quickly and efficiently.
- Implemented policies to reduce cost and eliminate waste.
- Received inbound phone calls from store managers and facility management associates, creating work orders and purchase orders to replace faulty or unsafe equipment or conditions.
- Solved diverse supply chain problems involving numerous sources, logistics and scheduling factors.
Shipping and Receiving Manager
Northeast Precision CNC
Dover, NH
10.2021 - 04.2022
- Maintained positive relationships with representatives of UPS, FedEX, USPS and DHL shipping companies.
- Pulled, verified and packaged items for shipment.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Prepared shipping documents and invoices, processed payments and fielded client questions.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Maintained accurate computer records of materials weights, bill amounts and identified variances.
- Determined most cost-effective procedures and routes for shipments.
- Monitored and reported on transportation costs and properly filed shipping documents.
- Inspected, cleaned and packaged finished goods for shipment.
Technical Administrative Assistant
OASIS Alignment Services
Rochester, NH
09.2018 - 10.2021
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Composed and proofread memos, letters and reports to verify error-free communication.
- Maintained clean reception area to promote positive, professional environment for clients.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Found new sources for office supplies and closely monitored inventory use to cut costs by $500 month.
Purchasing Agent
High Energy Ozone LLC
Somersworth, NH
06.2017 - 09.2018
- Negotiation and selection of goods and services.
- Design and develop contracts with suppliers and vendors.
- Develop and maintain budgeting reports.
- Schedule deliveries / pick ups with all US and International mail carriers.
- Conduct / manage product inventory.
- Manage incoming calls and emails.
Data Entry Specialist
Boston Environmental
Portsmouth , NH
06.2015 - 03.2017
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Identified data entry errors and reported to necessary departments.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Organized, sorted and checked input data against original documents.
- Documents completed work in appropriate logbooks.
Front Desk Associate
Holiday Inn Express
Rochester, NH
05.2012 - 06.2015
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered guest questions and referred to local points of interest.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Collected room deposits, fees and payments.
- Kept accounts in balance and ran daily reports to verify totals.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
Education
High School Diploma -
Dover High School
Dover, NH06.2007
Skills
- Employee Motivation
- Procurement Expertise
- Effective Working Relationships
- Vendor Relations
- Customer Service
- Excel / Outlook / Word Proficiency
- Strong Communication
- Data Entry
- Office Administration
- Inventory Management
- Manufacturing
- Guest Services
Timeline
Purchasing Manager
Northeastern Nonwovens, LLC
04.2022 - 08.2022
Shipping and Receiving Manager
Northeast Precision CNC
10.2021 - 04.2022
Technical Administrative Assistant
OASIS Alignment Services
09.2018 - 10.2021
Purchasing Agent
High Energy Ozone LLC
06.2017 - 09.2018
Data Entry Specialist
Boston Environmental
06.2015 - 03.2017
Front Desk Associate
Holiday Inn Express
05.2012 - 06.2015
High School Diploma -
Dover High School
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