Alyssa Trantham
Dallas,TX
Summary
Accomplished professional with a proven track record at Paranet Solutions, LLC, specializing in database management and enhancing IT service delivery. Excelled in staff management and operations optimization, significantly improving data accuracy and customer satisfaction. Demonstrates a strong blend of analytical prowess and interpersonal skills, ensuring high-quality standards and efficient team performance.
Overview
1
1
year of professional experience
Work History
Data Entry Specialist
Paranet Solutions, LLC
07.2024 - Current
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Completed data entry tasks with accuracy and efficiency.
- Utilized techniques for increasing data entry speed. Creating spreadsheets for more efficient recordkeeping.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Analyzed current data records to provide detailed reports.
- Conducted audits of existing data entries.
- Updated and maintained customer information, documents and records.
- Volunteered to help with special projects of varying degrees of complexity.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Gathered and organized materials to support operations.
- Established team priorities, maintained schedules and monitored performance.
IT Service Coordinator
Paranet Solutions, LLC
09.2023 - 07.2024
- Managed and coordinated service teams to achieve successful completion of service projects.
- Communicated with clients and service providers to provide updates on work progress.
- Coordinated and monitored service activities to confirm work met all requirements.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Identified and resolved discrepancies and errors in customer accounts.
- Followed-through on all critical inter-departmental escalations to increase customer satisfaction rates.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Delivered prompt service to prioritize customer needs.
- Acted as the first point of contact to customer inquiries, answering phone calls in a timely manner and responding to tickets.
- Managed technician calendars, scheduling meetings with customers and coordinating calls.
- Provided base level support to customer concerns, handling simple issues and escalating as needed.
- Managed ticket entries and assignment, ensuring accurate resource allocation to maximize customer satisfaction and productivity.
Education
No Degree - Computer Science
Collin County Community College
Dallas, TXSkills
- Database management
- Data auditing and reporting
- Verifying data accuracy
- Operations monitoring
- Supply chain logistics
- Proficient with CPQ software
- Operations management
- Customer support
- Work flow planning
- Staff management
- Quality assurance and control
- IT service delivery
Timeline
Data Entry Specialist
Paranet Solutions, LLC
07.2024 - Current
IT Service Coordinator
Paranet Solutions, LLC
09.2023 - 07.2024
No Degree - Computer Science
Collin County Community College