Alyssa Treece
Saint Charles
Summary
Versatile and dynamic professional with a proven track record at Drake's, adept in multitasking and critical thinking. Excelled in high-volume environments, significantly enhancing customer satisfaction and team performance. Skilled in data entry and fostering a respectful, team-oriented atmosphere. Demonstrated leadership by training peers and managing operations efficiently, ensuring optimal service delivery and inventory management.
Overview
9
9
years of professional experience
Work History
Bartender
Drake's
02.2024 - 08.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Bartender
Red Robin
12.2021 - 11.2023
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Customer Service Representative
Spectrum
04.2019 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Caregiver
Visiting Angels Home Health Care
01.2018 - 04.2019
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Manager
McDonald's
09.2015 - 11.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Education
Ritenour High School
06-2015
Skills
- Strong multitasking
- Active listening
- Respectful and compassionate
- Team leadership
- Critical thinking
- Time management
- Data entry
- Team player attitude
- Goal setting
- Patience and tolerance
Timeline
Bartender
Drake's
02.2024 - 08.2024
Bartender
Red Robin
12.2021 - 11.2023
Customer Service Representative
Spectrum
04.2019 - 11.2021
Caregiver
Visiting Angels Home Health Care
01.2018 - 04.2019
Manager
McDonald's
09.2015 - 11.2017
Ritenour High School
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