Alyssa Trinh
Orange,CA
Summary
An ambitious, compassionate, and experienced Office Management and Administration Professional that is dedicated to enhancing departmental environments, culture, and overall success while adhering to healthcare compliance guidelines, policies, and procedures. Methodical and detail-oriented with efficacy in working with team members to ensure and drive superior operational service and excellence by fostering a positive workplace that drives continuous improvement and cohesion.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Office Manager
L.T. Duong MD Inc.
01.2017 - Current
- Drive business development for all medical provider/specialist relations, insurance representatives, pharmacies, and accounts for site services
- Facilitate and implement protocols to meet Quality Improvement and Health Care Compliance policies for respective health plans/IPAs
- Develop and execute on effective communication strategies to facilitate flow of information internally, with health plans, and networks
- Educate all internal staff for regulatory relating information for DHCS, CalOptima Health, Medicare, and Medi-cal guidelines
- Maintain and oversee multiple CalOptima and Medi-cal audits for site & medical records review, consistently within 95th percentile
- Conduct annual staff training regarding Fraud/Waste/Abuse, HIPAA + HITECH, Cultural Competency Sensitivity, and SNP Model of Care
- Generated revenue during the pandemic, leading to an office expansion in 2021-2022
- Negotiate and establish Business Agreements/contracts with IPAs
- Created and led the successful conversion of office infrastructure onto Electronic Medical Records
- Provide coordination of referrals including documentation, acquiring authorization, and manage pertinent cases for scheduling
- Billing and coding in a high volume environment including insurances such as Medicare, Medicaid, PPO, and HMO
- Well-versed in establishing and assisting patients to local government agencies/facilities to necessary health care programs
- Ordering of medications, vaccines, PPEs, and medical supplies
Front Office
L.T. Duong MD Inc.
08.2016 - 12.2016
- Scheduled and prepared charts for daily patient in-take by verifying insurance, updating all documentation, and obtaining specialist’s notes /lab work
- Assisted U.S. Civil Surgeon with Report of Government Medical Examination and Vaccination Record for change of U.S. citizenship status
- Created legal documents (Patient Partnership Form, Insurance Assignment, Demographic Information Sheet, etc.), Progress Note, Annual Wellness Exam form, logs, and creation of superbill
Office Assistant
Performance Health Medical Group
01.2006 - 12.2007
- Assisted front office staff with scheduling, patient forms, and worker’s comp documents
- Observed physical therapists and what procedures and equipment are commonly used for various treatments, and handled worker compensation cases
- Served as a point of contact for front office to billing department and providers
- Performed drug screenings for employers
Education
Executive Master of Health Administration -
University of Southern California
Los Angeles, CA06-2026
Medical Assistant Training Program -
Northern Orange County ROP
Anaheim, CA10-2021
Bachelor of Science - Kinesiology
Arizona State University
Tempe, AZ12.2016
Skills
- Proficient in:
- HCC Risk-Adjustment
- Quality Assurance
- Problem solving & Managed Care
- Interpersonal Skills
- Health IT
- Microsoft Office, Excel
- Medical Terminology
- Government/State (California) Funded Programs for Health Services
- Medical billing & coding
- Insurance policies & processes
- Administration of injections & vaccines
Certification
- National Certified Medical Assistant — NCCT
- Basic Life Support Provider — American Heart Association
LANGUAGES
English, Vietnamese, and basic conversational and medical terminology in Spanish.
Timeline
Office Manager
L.T. Duong MD Inc.
01.2017 - Current
Front Office
L.T. Duong MD Inc.
08.2016 - 12.2016
Office Assistant
Performance Health Medical Group
01.2006 - 12.2007
Bachelor of Science - Kinesiology
Arizona State University
Executive Master of Health Administration -
University of Southern California
Medical Assistant Training Program -
Northern Orange County ROP
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