Summary
Overview
Work History
Education
Skills
Timeline
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Alyssa Truini

Cartersville,VA

Summary

Experienced sales and service professional successful at managing activities. Knowledgeable key holder processes payments, prepares proposals and updates devices.

Overview

4
4
years of professional experience

Work History

Diagnostics Solution Specialist II (Remote)

Ellie Diagnostics
Louisville, KY
05.2024 - Current
  • Provides technical support for customers in resolving complex issues.
  • Maintains accurate records of customer accounts.
  • Provides technical support for users experiencing difficulties with software applications.
  • Coordinates with other departments to ensure efficient workflow processes.
  • Identifies needs of customers promptly and efficiently.
  • Monitors operations, reviews records, and metrics to understand company performance.
  • Maintains a positive working relationship with fellow staff and management.
  • Evaluates needs of departments and delegates tasks to optimize overall production.
  • Handles inbound and outbound calls, emails, and other inquiries.
  • Utilizes computer software programs for diagnostic purposes when needed.
  • Performs remote diagnostics on end-user systems.
  • Performs research into existing products and services for customer support.

Clinic Manager

The Loving Spay and Neuter Clinic
Chesterfield, VA
10.2023 - 05.2024
  • Managed daily operations of the clinic, including scheduling appointments and assigning staff.
  • Ensured that patient care standards were met by providing training and guidance to healthcare professionals.
  • Developed policies and procedures for the clinic to ensure quality service delivery.
  • Monitored clinic activities, such as billing, coding, and medical records maintenance.
  • Collaborated with physicians and other staff members to improve clinical processes and patient outcomes.
  • Provided oversight of financial management of the clinic, including budgeting and forecasting.
  • Resolved customer complaints in a timely manner by following up on issues and taking corrective action when necessary.
  • Ensured compliance with regulatory requirements related to health insurance plans, HIPAA regulations.
  • Oversaw recruitment of new personnel for the clinic, conducted interviews, and made hiring decisions.
  • Coordinated with external vendors and suppliers to procure needed equipment or supplies at competitive prices.
  • Organized educational seminars for healthcare professionals working at the clinic on topics such as infection control protocols or safety guidelines.
  • Managed clinical budgets, billing systems, and insurance negotiations.
  • Assessed needs for additional staff, equipment, and services based on historical data and seasonal trends.
  • Monitored inpatient bed use, facilities, and staff to provide optimal use of resources.

Assistant Hospital Manager

Countryside Veterinary Clinic
Henrico, VA
07.2020 - 09.2023
  • Oversaw receiving and organizing correspondence, answering and forwarding calls, and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism, and performance objectives.
  • Managed office inventory and placed new supply orders.
  • Handled scheduling, managed timely and effective allocation of resources and calendars.
  • Trained and mentored administrative staff members in company policies, daily task execution, and industry best practices.
  • Coordinated office activities and operations to ensure efficiency and compliance with company policies.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Reduced financial discrepancies by accurately managing accounting documentation, while maintaining case costs and billing processes.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement, and layouts.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Coded and entered daily invoices with in-house accounting software.
  • Managed office budget to handle inventory, postage, and vendor services.
  • Managed store cash intake with high accuracy and prepares daily bank deposits.
  • Monitored office inventory to maintain supply levels.
  • Built work schedules and staff assignments, taking workload, space, and equipment availability into consideration.

Education

High School Diploma -

Mills E. Godwin High School
Richmond, VA
07-2018

Business Management

Penn Foster Career School
Scranton, PA

Skills

  • Software troubleshooting
  • Data Entry
  • Diagnosing device issues
  • Quality Assurance
  • Cost-benefit analysis
  • Budgetary Planning
  • Invoicing and billing
  • Scheduling and calendar management
  • Training and coaching
  • Accounts payable and receivable
  • Decision-making
  • Event coordination
  • Inventory systems
  • Recordkeeping and bookkeeping
  • Hospital coordination
  • Facility oversight
  • Patient safety
  • Staff supervision
  • Critical thinking
  • Project management
  • Staff development
  • Marketing
  • Issue and conflict resolution
  • Team management
  • Organizational skills
  • Data management
  • Direct deposit processing
  • Animal Restraint
  • Attention to Detail
  • Cleaning and Sanitizing
  • Animal Feed Preparation
  • Patient Recordkeeping
  • Time Management
  • Routine Examinations
  • Client Education
  • Relationship Building
  • Sales and Upselling
  • Prescription Filling
  • Supply Ordering and Restocking
  • Appointment Scheduling
  • Veterinarian Assistance
  • Cash Drawer Balancing
  • Customer Service
  • Hospital Staff Support
  • Patient Check-Ins

Timeline

Diagnostics Solution Specialist II (Remote)

Ellie Diagnostics
05.2024 - Current

Clinic Manager

The Loving Spay and Neuter Clinic
10.2023 - 05.2024

Assistant Hospital Manager

Countryside Veterinary Clinic
07.2020 - 09.2023

High School Diploma -

Mills E. Godwin High School

Business Management

Penn Foster Career School

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Alyssa Truini