Alyssa Trujillo
Santa Fe,NM
Summary
Results-driven Starbucks partner with extensive experience as a Shift Supervisor. Skilled at leading and inspiring teams to exceed performance targets while fostering an uplifting and inclusive store environment. Proficient in coaching and developing partners to enhance skills and support career growth. Experienced in managing store operations, including deployment, cash management, inventory control, and ensuring compliance with safety and operational standards.
Strong business acumen with the ability to interpret store metrics, create action plans, and drive profitability. Adept problem-solver, proactively addressing challenges to maintain operational excellence and uphold the Third Place experience. Dedicated to delivering legendary customer service and maintaining Starbucks quality standards. Effective communicator with adaptability and a commitment to partner recognition, creating a culture of connection and high performance.
Overview
3
3
years of professional experience
Work History
Starbucks Shift Supervisor
Starbucks
01.2023 - Current
- Demonstrates integrity, honesty, and knowledge that promote culture, values and mission of Starbucks. Maintains and models calm demeanor during periods of high volume or unusual events; continues to keep store operating to standard and sets positive examples for shift team.
- Analyzes store environment and key business metrics to identify challenges and areas for improvement, providing coaching and direction to team to meet operational goals. Share insights with store manager for comprehensive improvements.
- Successfully contributed to improving key performance metrics; within one year, reduced average peak out-the-window times from 50 seconds to 44 seconds and decreased all-day out-the-window times from 77 seconds to 66 seconds.
- Assists store manager in executing company initiatives by collaborating with shift team to implement action plans that align with operational and organizational objectives.
- Supports store operations by recognizing and reinforcing individual and team accomplishments through existing organizational tools and makes recommendations to store manager on new, creative, and impactful methods of recognition.
- Communicates effectively and accurately to support smooth store operations. Passes on important information to shift team as guided by store manager.
- Contributes to positive team atmosphere by noticing changes in team morale or performance and bringing these observations to store manager.
- Guides team members in utilizing operational tools effectively to maintain high performance standards. Act as coach and mentor by evaluating team performance, giving constructive feedback, and recommending personnel actions to store manager.
- Fosters strong, positive relationships within shift team by understanding and addressing individual motivations, needs, and concerns.
- Demonstrates strong customer-first approach, deliver exceptional service, and supervise team to ensure consistent, high-quality customer experiences.
- Models customer comes first attitude, delivers legendary customer service, and supervises partners to ensure they are delivering legendary customer service.
- Trained new employees and delegated daily tasks and responsibilities.
Barista
Starbucks
01.2022 - 01.2023
- Oversaw store operations during scheduled shifts, organizing opening and closing tasks efficiently.
- Anticipated customer and store needs by monitoring environment and sharing observations with manager to maintain welcoming and consistent store atmosphere.
- Supported training of new team members by providing positive reinforcement and respectful, constructive feedback. Communicated partner performance updates to store manager to aid in overall team development.
- Created culture of learning with clear and timely coaching to enhance partner skills and operational effectiveness. Contributed to supportive team environment by recognizing changes in morale or performance and bringing concerns to store manager.
- Consistently delivered high-quality products by following recipe and presentation standards, while upholding health, safety, and sanitation protocols.
- Celebrated team and individual achievements using established recognition tools and collaborated with store manager to develop new ways to motivate team. Used operational tools effectively to maintain high standards and ensure smooth shifts.
Education
Business Administration Certification -
Santa Fe Community College
6401 Richards Ave, Santa Fe, NM 8750805-2023
Skills
- Leadership and Team Management: Leading and motivating the team to achieve performance goals
- People Development: Training, coaching, and mentoring partners for skill enhancement and career growth
- Operational Management: Supporting efficient store operations, including scheduling and labor management
- Customer Service Excellence: Promoting a customer-first culture and ensuring exceptional service
- Business Acumen: Analyzing key metrics and driving store profitability through strategic action plans
- Problem Solving: Proactively identifying and addressing operational challenges to maintain smooth workflow
- Communication: Clear and effective communication with the team and higher management
- Adaptability: Flexibility in responding to changes and challenges in store operations
Timeline
Starbucks Shift Supervisor
Starbucks
01.2023 - Current
Barista
Starbucks
01.2022 - 01.2023
Business Administration Certification -
Santa Fe Community College
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