Alyssa Urbani
The Woodlands,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Direct Marketing Associate
Generation Alpha
Houston, TX
09.2023 - Current
- Developed and implemented marketing strategies for engaging with targeted audience
- Preformed taught techniques that were created specifically for and by Generation Alpha
- Built personal connections that raised awarness to the Non-Profit
- Measured sucess from accurately analysing responses
- Handled profits made with expert care.
Associate
The Stella Hotel & Ballroom
College Station, TX
04.2022 - 05.2023
- Managed and oversaw register counts, handled guest requests, and oversaw completion of cleaning and set-up / tear-down checklists
- Provided exception customer service, named Employee of the Month twice.
Retail Sales Associate
Victoria’s Secret
College Station, TX
10.2021 - 08.2022
- On-floor associated duties included welcoming customers, assisting with product selection, highlighting monthly or promotional deals, and ensuring smooth customer experiences
- Gauged interest in new product lines through testimonial collection
- Managed inventory across sales floor, providing weekly reports on status of various items and needs for additional products to be delivered.
Hostess
Ozona Grill and Bar
College Station, TX
10.2021 - 08.2022
- Managed guest reservations, coordinated large party requests and welcomes guests
- Answered phone and various e-mail requests inquiring about the restaurant
- Coordinated delivery orders, via DoorDash, Uber Eats, etc.
Lead Hostess, Box Office Associate
Reel Luxury Cinemas & The Audrey Restaurant
The Woodlands, TX
07.2023
- Oversaw the new conceptual business model, designed to deliver an interactive customer experience allowing for the enjoyment of a meal and a movie in a centralized location
- Managed and tracked reservations via OpenTable and through RTS tablets
- Ensured accurate counts for all registers, managing, and completing cleaning and set-up / tear-down checklists
- Provided friendly and accommodating customer service, resolving customer concerns, and attending to their various requests as needed.
Education
High School Diploma -
01.2018
Blinn College -
Skills
- Front Desk
- Box Office
- Restaurant Operations
- Bartending
- Public Speaking
- Customer Service
- Purchasing & Inventory Management
- Administration
- Hotel Oversight
- Cash Management
- Microsoft Office
- Product Promotion
- Target Audience Analysis
- Team Collaboration
- Relationship Building
- Marketing strategy
Timeline
Direct Marketing Associate
Generation Alpha
09.2023 - Current
Lead Hostess, Box Office Associate
Reel Luxury Cinemas & The Audrey Restaurant
07.2023
Associate
The Stella Hotel & Ballroom
04.2022 - 05.2023
Retail Sales Associate
Victoria’s Secret
10.2021 - 08.2022
Hostess
Ozona Grill and Bar
10.2021 - 08.2022
High School Diploma -
Blinn College -
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