Alyssa Urias
Denton,TX
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
7
7
years of professional experience
Work History
Ambulatory Service Representative
Childrens Health
08.2023 - Current
- Verified patient insurance eligibility and benefits.
- Increased front office efficiency by organizing supplies, maintaining clean workspaces, and monitoring inventory levels.
- Reduced no-show rates through consistent follow-up calls about upcoming appointments
- Managed high call volumes, addressing patient concerns and directing calls to appropriate departments for timely resolution.
- Maintained strict confidentiality of patient information in adherence to HIPAA guidelines, ensuring privacy protection at all times.
- Contributed to a positive work environment by maintaining open communication with team members and supporting cross-functional tasks as needed.
EEG Coordinator
Texas Child Neurology
11.2022 - 08.2023
- Enhanced patient comfort by effectively explaining EEG procedures and addressing concerns.
- Worked closely with other departments to resolve complex scheduling conflicts or accommodate special requests from patients or physicians.
- Proactively monitored schedule changes due to provider availability, minimizing disruption to patient care plans.
- Assisted patients with financial inquiries, offering guidance on payment plans.
- Completed thorough documentation after each procedure, maintaining detailed records for future reference or treatment planning purposes.
Front Desk Receptionist
Lone Star Kids Care
09.2019 - 10.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved billing discrepancies promptly with thorough attention to detail.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Cosmetology Assistant
Cheveux Color Company
02.2017 - 08.2019
- Answered phone calls to provide information and schedule new appointments.
- Monitored inventory and placing timely orders for essential supplies.
- prepared clients for hair cuts by performing shampooing and conditioning services, creating a relaxing experience that promoted client satisfaction.
- Promoted retail sales by using salon-exclusive products while educating clients on product benefits to increase product sales.
Education
High School Diploma -
Lewisville High School
Lewisville, TX06.2017
Skills
- Computer proficiency
- Registration and Scheduling
- Telephone Etiquette
- Punctual and Hardworking
- Documenting and Recording Information
Timeline
Ambulatory Service Representative
Childrens Health
08.2023 - Current
EEG Coordinator
Texas Child Neurology
11.2022 - 08.2023
Front Desk Receptionist
Lone Star Kids Care
09.2019 - 10.2022
Cosmetology Assistant
Cheveux Color Company
02.2017 - 08.2019
High School Diploma -
Lewisville High School
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