Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Alyssa Valadez

El Paso,TX

Summary

I am a hardworking employee with experience in customer service, multitasking, and time management. I am devoted to giving every customer a positive and memorable experience as well as maintaining the store and meeting company expectations.

Overview

1
1
year of professional experience
2025
2025
years of post-secondary education

Work History

Assistant Store Manager

Delek US
El Paso, Tx
12.2024 - Current
  • Assisted in managing daily store operations and inventory levels.
  • Trained new staff on customer service protocols and store policies.
  • Monitored cash handling procedures to ensure accuracy and security.
  • Coordinated product displays to enhance customer engagement and sales.
  • Implemented promotional strategies to increase foot traffic and sales.
  • Resolved customer inquiries and complaints with effective communication skills.
  • Conducted regular stock checks to maintain optimal inventory levels.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Maintained inventory by checking merchandise to determine levels.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Maintained a safe working environment by enforcing safety regulations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Crew Member

Wendys Fast Food
El Paso, TX
06.2024 - 12.2024
  • Provided friendly customer service during high-volume meal periods.
  • Maintained cleanliness of dining area and kitchen equipment throughout shifts.
  • Operated cash register and processed customer transactions accurately.
  • Collaborated with team members to ensure efficient service during peak hours.
  • Followed food safety guidelines to prevent contamination and ensure hygiene.
  • Supported inventory management by restocking supplies as needed during shifts.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Took orders from patrons and input selections into store computer system.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.

Education

Andress High School
El Paso, TX

Some College (No Degree) - Early Childhood Education

El Paso Community College
El Paso, TX

Skills

  • Inventory management
  • Customer service
  • Cash handling
  • Staff training
  • Vendor relations
  • Communication skills
  • Time management
  • Leadership development
  • Customer service management
  • Retail operations
  • Store opening and closing
  • Budgeting and cost control
  • Pricing and markdowns
  • Store organization
  • Inventory counting
  • Inventory control
  • Customer experience
  • Incident reports
  • Stock rotations
  • Display setup

References

References available upon request.

Timeline

Assistant Store Manager

Delek US
12.2024 - Current

Crew Member

Wendys Fast Food
06.2024 - 12.2024

Andress High School

Some College (No Degree) - Early Childhood Education

El Paso Community College

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Alyssa Valadez