ALYSSA VALLES
Tucson,AZ
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
2
2
years of professional experience
Work History
Desk Receptionist
Canyon Ranch
12.2022 - 05.2023
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Maintained visitor log for entering and leaving facility for security purposes
- Kept reception area clean and neat to give visitors positive first impression
Customer Service Associate
Coldstone Creamy
12.2021 - 02.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer calls and emails to answer questions about products and services
Customer Service Cashier
Mcdonalds
03.2021 - 11.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Diploma -
Glendale High School
Glendale, AZ01.2022
Skills
- Staff Maintenance
- Making Appointments
- Supply Management
- Customer Relationship Management (CRM) Software
- Greeting and Seating Clients
- Reminder Calls
- Time Management
- Schedule Management
- Mail Preparation and Sorting
- Telephone Skills
- Front Desk Operations
- Data Inputting
- Front Desk Operations
- Mail Preparation and Sorting
- Data Inputting
- Telephone Skills
Timeline
Desk Receptionist
Canyon Ranch
12.2022 - 05.2023
Customer Service Associate
Coldstone Creamy
12.2021 - 02.2023
Customer Service Cashier
Mcdonalds
03.2021 - 11.2021
High School Diploma -
Glendale High School
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