Alyssa Vasquez
Cape Canaveral,FL
Summary
A dedicated individual with excellent experience in a fast paced and customer service focused industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Red Lobster
Merritt Island, FL
08.2022 - Current
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Camp Counselor
City Of Cocoa Beach
Cocoa Beach, FL
06.2021 - 08.2022
- Worked with children of varying age, interest, skill and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Supervised pre-planned field trips and followed established safety guidelines to minimize campers' accident and injury risks.
Front Desk Receptionist
Park South Medical
Bronx, NY
06.2017 - 05.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Resolved customer problems and complaints.
Education
No Degree - Psychology
Lehman College of The City University of New York
The Bronx, NYBachelor of Science - Psychology
Nova Southeastern University
Davie, FL05.2022
Skills
- Guest Greeting and Seating
- Dining Customer Service
- Time Management
- Problem-Solving and Complaint Resolution
- Customer Service
- Front Desk Operations
- Visitor and Customer Relations
- MS Office
Accomplishments
The National Society of Collegiate Scholars
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Restaurant Hostess
Red Lobster
08.2022 - Current
Camp Counselor
City Of Cocoa Beach
06.2021 - 08.2022
Front Desk Receptionist
Park South Medical
06.2017 - 05.2018
No Degree - Psychology
Lehman College of The City University of New York
Bachelor of Science - Psychology
Nova Southeastern University