Alyssa Vasquez
Victoria,Texas
Summary
Expert Sales Leader equipped with proven skills in building and leading successful sales strategies. Offers deep understanding of consumer market and current trends. Adapts easily to changing conditions with flexible, forward-thinking style.
Overview
13
13
years of professional experience
Work History
Sales Leader
Kirkland’s
09.2021 - Current
- Responsible for opening and closing store
- Delivered exceptional customer service by addressing concerns promptly and proactively offering solutions to issues that arose during complex transactions.
- Maintaining employees’ timecards and vacation
- Led high-performing sales team, providing motivation and guidance to exceed targets consistently.
- Enhanced product knowledge within sales team through continuous training and workshops.
- Increased customer engagement to drive interest and boost sales opportunities.
- Performed inventory control procedures to manage stock.
- Handled cash register operations and customer transactions to process payments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Specialty Technician
Caterpillar
11.2014 - 10.2023
- Inspect completed machines to insure 100% defect free machine to valued customers
- Investigate reoccurring problems with assemblers and supervisors to reduce number of defects that need to be prioritized and solved
- Communicate with groups of 3 or more to discuss solutions to difficult problems on machine
- Improved equipment functionality by conducting thorough diagnostics and performing necessary repairs.
- Performed root cause analysis on recurring issues, identifying opportunities for process improvement or further training needs for staff members.
- Investigate defects that have occurred within facility and outside facility
- Expanded skill set by attending industry seminars and training sessions, keeping current with latest technological advancements.
- Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
- Optimized workflow by organizing tools and maintaining clean work environment.
- Reduced repair costs by sourcing alternative components and negotiating favorable pricing agreements with suppliers.
Customer Service Representative (Key Holder)
Shoe Dept Encore
01.2011 - 09.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Cross-trained and backed up other customer service managers.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
BBA - Buisness
University of Houston - Victoria
Victoria, TX11.2026
Associate of Science - Buisness
Victoria College
Victoria, TX05.2024
High School Diploma -
Victoria East High School
Victoria, Texas01.2013
Skills
- Team Management
- Employee Motivation
- Sales Presentations
- Data-driven decision-making
- Processing payments
- MS Office Applications
- Inventory and Stocking
- Motivational Leadership
- Cash Handling
- Customer care
- Persistent and Resilient
- Sales Training
References
Furnished Upon Request
Timeline
Sales Leader
Kirkland’s
09.2021 - Current
Specialty Technician
Caterpillar
11.2014 - 10.2023
Customer Service Representative (Key Holder)
Shoe Dept Encore
01.2011 - 09.2014
BBA - Buisness
University of Houston - Victoria
Associate of Science - Buisness
Victoria College
High School Diploma -
Victoria East High School