Alyssa Velasquez
San Jose,CA
Summary
Seasoned Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of the bay area/San Jose rental market for all levels of properties. Expert user of Yardi and Microsoft Software. Ready to expand my knowledge and make long-term career advancements.
Overview
10
10
years of professional experience
Work History
Leasing Consultant
BGSF Staffing
08.2024 - Current
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Answered 2 line phone system
- Created and sent out 3-day and 24 hour notices
Noon Duty Supervisor
Santa Clara Unified School District
09.2023 - 05.2024
- Ensured cleanliness of cafeteria and eating areas while maintaining compliance with health and safety regulations.
- Coordinated with administrators to develop strategies for improving overall campus safety during non-classroom hours.
- Provided emergency response when needed, following established protocols to ensure student safety at all times.
- Enhanced student safety by effectively monitoring and supervising recess and lunch periods.
- Reduced incidents of bullying through proactive supervision, conflict resolution, and communication with school staff.
- Taught children to organize toys, wash hands, and share by leading by example.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Kept children between ages of 5 and 11 safe and secure with vigilant oversight.
Sales Coordinator Hilton
Robert Half Staffing Agency
06.2022 - 08.2022
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Answered a 3 line phone system
- Monitored the online interest boards
Leasing Consultant
J Williams Staffing
05.2021 - 06.2022
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Distributed and followed up on tenant renewal notices.
- Assisted in preparation of lease agreements, ensuring compliance with local laws and regulations.
- Coordinated with maintenance teams to ensure apartments were move-in ready, improving tenant move-in experience.
- Increased lease renewals, maintaining open and effective communication with current tenants.
- Generated leads for sales and rental properties through cold calls and referrals.
- Assisted and created tenant recertification's
- Interviewed residents for their recertification's
Leasing Consultant
NPM Staffing
08.2017 - 05.2021
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Collected rent and tracked resident payments and information in computer system.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Distributed and followed up on tenant renewal notices.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Increased lease renewals, maintaining open and effective communication with current tenants.
- Conducted market research to ensure competitive pricing and offerings in leasing market.
- Negotiated lease agreements to meet both tenant needs and property management goals.
Receptionist
Supercuts
02.2015 - 05.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
Education
West Valley College
Saratoga, CAHigh School Diploma -
Wilcox High School
Santa Clara, CA06.2016
Skills
- Customer Service
- Fair Housing Regulations
- Building rapport
- Fair housing policies
- Lease Agreements
- File Management
- Organizational capabilities
- CRM Software
- Leasing and sales
- Phone and Email Etiquette
- Application processing
- Telephone and email etiquette
- Sales Techniques
- Property Tours
- Unit inspection
- Database Management
Timeline
Leasing Consultant
BGSF Staffing
08.2024 - Current
Noon Duty Supervisor
Santa Clara Unified School District
09.2023 - 05.2024
Sales Coordinator Hilton
Robert Half Staffing Agency
06.2022 - 08.2022
Leasing Consultant
J Williams Staffing
05.2021 - 06.2022
Leasing Consultant
NPM Staffing
08.2017 - 05.2021
Receptionist
Supercuts
02.2015 - 05.2017
West Valley College
High School Diploma -
Wilcox High School