Alyssa Venable
Marion,IL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Customer Advocate II
Blue Cross and Blue Shield
Marion, IL
11.2022 - Current
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Listened to customers actively to assess issues and provide accurate information.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Collaborated with cross-functional teams to provide timely and accurate responses to customer inquiries.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Handled difficult customer situations with grace and professionalism.
- Maintained up-to-date knowledge of product and service changes.
Cake Deorator
Larry's House of Cakes
Marion, IL
03.2021 - 11.2022
- Managed material inventory and ordered new materials when needed.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Precisely arranged display cases throughout workday to highlight finished products.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Researched and tested new cake recipes to expand product line of bakery and provide more selections to customers.
- Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
First Assistant Manager
Casey's Gas Station
Marion, IL
05.2019 - 02.2021
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Team Member
Caseys General Stores Inc
Energy, IL
03.2017 - 04.2018
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Learned all required tasks quickly to maximize performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted customers in selecting merchandise best suited to needs.
- Assisted with inventory counts and stocking of merchandise.
Team Member
Taco Johns
Marion, IL
08.2012 - 01.2017
- Operated register to process payments and collect cash payment for order totals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Trained new team members by relaying information on company procedures and safety requirements.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Contributed to team success by completing jobs quickly and accurately.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Assisted with inventory counts and stocking of merchandise.
Education
High School Diploma -
Project ECHO
Johnston City, IL05.2013
Skills
- Customer research
- Documentation coordination
- Customer services
- Educating customers
- Persuasive Communication
- Data Entry
- Conflict Resolution
- Issue Research
Timeline
Customer Advocate II
Blue Cross and Blue Shield
11.2022 - Current
Cake Deorator
Larry's House of Cakes
03.2021 - 11.2022
First Assistant Manager
Casey's Gas Station
05.2019 - 02.2021
Team Member
Caseys General Stores Inc
03.2017 - 04.2018
Team Member
Taco Johns
08.2012 - 01.2017
High School Diploma -
Project ECHO