Alyssa Venable
Marion,IL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Customer Advocate II
Blue Cross and Blue Shield
11.2022 - Current
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Listened to customers actively to assess issues and provide accurate information.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Collaborated with cross-functional teams to provide timely and accurate responses to customer inquiries.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Handled difficult customer situations with grace and professionalism.
- Maintained up-to-date knowledge of product and service changes.
Cake Deorator
Larry's House of Cakes
03.2021 - 11.2022
- Managed material inventory and ordered new materials when needed.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Precisely arranged display cases throughout workday to highlight finished products.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Researched and tested new cake recipes to expand product line of bakery and provide more selections to customers.
- Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
First Assistant Manager
Casey's Gas Station
05.2019 - 02.2021
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Team Member
Caseys General Stores Inc
03.2017 - 04.2018
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Learned all required tasks quickly to maximize performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted customers in selecting merchandise best suited to needs.
- Assisted with inventory counts and stocking of merchandise.
Team Member
Taco Johns
08.2012 - 01.2017
- Operated register to process payments and collect cash payment for order totals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Trained new team members by relaying information on company procedures and safety requirements.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Contributed to team success by completing jobs quickly and accurately.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Assisted with inventory counts and stocking of merchandise.
Education
High School Diploma -
Project ECHO
Johnston City, IL05.2013
Skills
- Customer research
- Documentation coordination
- Customer services
- Educating customers
- Persuasive Communication
- Data Entry
- Conflict Resolution
- Issue Research
Timeline
Customer Advocate II
Blue Cross and Blue Shield
11.2022 - Current
Cake Deorator
Larry's House of Cakes
03.2021 - 11.2022
First Assistant Manager
Casey's Gas Station
05.2019 - 02.2021
Team Member
Caseys General Stores Inc
03.2017 - 04.2018
Team Member
Taco Johns
08.2012 - 01.2017
High School Diploma -
Project ECHO