Alyssa Venturella
Broomfield,CO
Summary
Results-oriented Outside Sales Representative skilled at building loyalty and long-term relationships while consistently reaching sales targets. Successful at uncovering customer needs, finding solutions and handling objections. Exceptional attention to detail, self motivator, and multitasker. Demonstrates experience gathering sales data and determining the best solution to achieve goals. Brings strong knowledge of Lumen after seven years of supporting business development and growth initiatives.
Overview
12
12
years of professional experience
Work History
Outside Sales Representative
Lumen Technologies
11.2018 - Current
- Developed strong relationships with partners to help drive new sales to Lumen
- Utilized in-depth knowledge of strategic sales techniques to increase overall revenue.
- Contributed ideas and offered constructive feedback at weekly sales and training meetings
- Developed strategic plans based on current data resulting in improved sales performance.
- Communicated sales numbers and plans multiple times a month to help drive referrals.
- Followed new contracts to make sure our products were on time from day one
- Stayed organized with each project in Excel and Salesforce
- Responded promptly to customer inquiries via phone or email.
- Developed and implemented sales strategies to increase revenue.
- Maintained knowledge of current product offerings and pricing structures.
Sales Associate
Lumen Technologies
04.2017 - Current
- Greeted customers and provided exceptional customer service.
- Engaged with customers to effectively build rapport and lasting relationships
- Achieved perfect attendance and on-time record
- Trained and developed new sales associates in products, selling techniques and company procedures
- Solved customer challenges by offering relevant products and services
- Increased sales by offering advice on purchases and promoting additional products.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Tracked sales performance metrics to identify trends in market place.
- Upsold additional items based on customer interests and needs.
- Handled customer complaints in professional manner.
Head Vision Therapist
Erie Family Eyecare
05.2015 - 04.2017
- Worked collaboratively with clients to set instructional goals and develop rehabilitation plans
- Consulted with and delivered high level of support to parents, caregivers and teachers
- Oversaw the office and operations of the vision therapy department including one other employee.
- Provided comprehensive vision evaluations and assessments for patients of all ages.
- Monitored patient progress, adjusting treatments as needed, to help them reach their goals.
- Instructed patients in the use of lenses, prisms, filters and other tools to improve visual skills.
- Educated patients on how to best manage their vision problems at home or work.
- Performed administrative tasks including charting patient records, filing documents and scheduling appointments.
- Provided support for parents by educating them with the latest developments in pediatric vision health.
- Attended conferences and seminars related to advancements in the field of optometry.
Office Coordinator
Erie Family Eyecare
09.2014 - 05.2015
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs
- Increased team productivity by reorganizing office supplies and protocols
- Participated in workshops and in-service meetings to enhance personal growth and professional development
- Organized company meetings and scheduling for three employees.
- Answered incoming telephone calls, determined purpose of callers, and forwarded calls to appropriate personnel or department.
- Greeted visitors and directed them to appropriate area or person.
- Scheduled appointments for staff members using Outlook calendar system.
- Supported other teams with various administrative tasks when required.
Cosmetologist
Taliesan Salon Spa
05.2012 - 09.2014
- Maintained client treatment records and designed long-term care programs for return customers
- Researched latest trends in hair and makeup to stay updated on color, style and technique
- Created memorable customer experiences by giving the best customer service with kindness
- Grew sales with great work ethic, individualized beauty care plans and positive attitude
- Managed appointments through scheduling software program.
- Provided consultations to clients on beauty treatments, products and services.
- Performed haircuts, coloring, highlighting and styling techniques.
- Maintained cleanliness of salon equipment and tools.
- Applied makeup for special occasions such as weddings or proms.
- Attended continuing education classes to stay up-to-date with trends in the industry.
- Advised clients on how to maintain their new hairstyles at home.
- Assisted customers in selecting appropriate retail products for their needs.
- Trained new staff members on salon policies and procedures.
- Engaged with customers by providing friendly conversation during services.
- Upsold various treatments or packages when appropriate.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
Education
Cosmetology License - Cosmetology
Genesis Career College
Daphne, AL01.2012
Some College (No Degree) - Business
University of Colorado At Boulder
Boulder, COSkills
- Relationship cultivation
- Goal-Oriented
- Territory Growth / management
- Superior organizational skills
- Motivated team player
- Strong communication and interpersonal skills
- Salesforce and Excel experience
- Customer Service
Additional Information
Currently studying for my PMP exam
Timeline
Outside Sales Representative
Lumen Technologies
11.2018 - Current
Sales Associate
Lumen Technologies
04.2017 - Current
Head Vision Therapist
Erie Family Eyecare
05.2015 - 04.2017
Office Coordinator
Erie Family Eyecare
09.2014 - 05.2015
Cosmetologist
Taliesan Salon Spa
05.2012 - 09.2014
Cosmetology License - Cosmetology
Genesis Career College
Some College (No Degree) - Business
University of Colorado At Boulder