- Offering time and support to shelters for the homeless, women, and animals
- Getting involved in local advocacy groups to promote positive change in the community
- Volunteer Work
- Homelessness Outreach
- Participating in fundraising events to support local charities, schools, or community projects
Alyssa Vigil
Colorado Springs,CO
Summary
Dynamic Shift Leader with a proven track record at Dave's Hot Chicken, excelling in team motivation and conflict resolution. Expert in cash handling and training, I enhanced service speed and customer satisfaction while fostering a collaborative environment. Committed to continuous improvement, I effectively mentored staff, driving productivity and operational excellence.
Offering strong foundation in leadership and teamwork, coupled with genuine eagerness to learn and grow in dynamic setting. Brings adaptable approach to managing operational processes and problem-solving in high-paced environments. Ready to use and develop organizational and communication skills.
Developed leadership and team management skills in fast-paced, customer-focused environment. Excel at coordinating tasks, streamlining processes, and fostering collaborative team atmosphere. Seeking to transition into new field where these skills can drive team success and operational excellence.
Overview
2
2
years of professional experience
Work History
Shift Leader
Dave's Hot Chicken
Colorado Springs, CO
08.2025 - Current
- Supervised daily operations ensuring efficient workflow and high-quality service.
- Trained and mentored new team members on procedures and best practices.
- Monitored inventory levels, reducing waste through effective stock management.
- Implemented process improvements enhancing speed of service during peak hours.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Ensured compliance with health and safety regulations, fostering a safe work environment.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Trainer
Freddy's Frozen Custard & Steakburgers
Colorado Springs, CO
10.2023 - 09.2025
- Assisted in developing training materials for new employee onboarding.
- Supported trainers in delivering engaging and interactive training sessions.
- Conducted research on best practices for effective training methodologies.
- Collaborated with team members to enhance training content and resources.
- Gained proficiency in using Learning Management Systems for course tracking.
- Adapted training techniques to accommodate diverse learning styles of participants.
- Collected feedback from trainees to improve future training programs.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Facilitated team-building exercises to foster collaboration between department members.
- Promoted a culture of continuous learning by advocating for professional development opportunities.
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
Education
Bachelor of Science - Criminal Justice With A Focus in Forensic Studies
University of Colorado At Colorado Springs
Colorado Springs, CO05-2029
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Flexible schedule
- Team motivation
- Strong verbal and written communication
- Training assistance
- Team collaboration and leadership
- Team supervision
- Conflict resolution
- Staff supervision
- Assigning work
- Complaint resolution
Interests
Timeline
Shift Leader
Dave's Hot Chicken
08.2025 - Current
Trainer
Freddy's Frozen Custard & Steakburgers
10.2023 - 09.2025
Bachelor of Science - Criminal Justice With A Focus in Forensic Studies
University of Colorado At Colorado Springs