Hi, I’m
Alyssa Wagner
Summary
Accomplished Human Resources Director with a proven track record, skilled at enhancing workforce planning and leadership development. Expert in benefits administration and employee relations, significantly optimizing onboarding effectiveness and compliance. With a focus on collaboration , I've led teams to achieve operational excellence and workforce improvements, fostering a results-driven and equitable workplace environment.
Overview
13
years of professional experience
Work History
LanceSoft Inc.
Human Resources Director
08.2022 - Current
Job overview
- Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
- Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Instructed senior leaders on appropriate employee corrective steps.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
Mindlance
Human Resources Director
04.2021 - 08.2022
Job overview
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Structured compensation and benefits according to market conditions and budget demands.
- Managed other HR staff and oversaw completion of tasks and initiatives.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Fostered positive work environment through comprehensive employee relations program.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Recruited and hired key leadership positions to strengthen management team.
- Tracked and reported on employee satisfaction metrics to identify trends and meet diverse business needs.
- Maintained and developed job descriptions, onboarding handbooks, and training programs.
- Managed integration, configuration and administration of HR systems.
- Provided guidance to district managers to implement strategies for short-and-long-term business needs.
- Implemented formal performance management guidelines to reduce inconsistencies and increase productivity.
Mindlance
Senior Human Resources Generalist
05.2018 - 03.2021
Job overview
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Created and delivered HR training sessions to staff, managers and executives.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Developed and implemented onboarding and orientation programs for new employees.
- Worked alongside global business leader to deploy new training strategies.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Assisted with writing job postings and job descriptions for boards.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Administered employee benefits programs and assisted with open enrollment.
- Collaborated with managers to identify and address employee relations issues.
- Created and managed processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications.
- Collaborated with outside counsel to interpret and apply technical immigration policies and procedures.
- Educated managers on complex nuances associated with foreign nationals to support recommended solutions that met individual and business needs.
- Liaised with coworkers and immigration candidates to answer questions, resolve issues, and explain immigration policy.
- Led and offered consultation and guidance to business units to support PERM process.
- Maintained public access files to facilitate compliance, documentation and execution of immigration policies and procedures.
- Built effective relationships with business partners to facilitate immigration program activities.
Mindlance
Human Resources Generalist
05.2015 - 03.2018
Job overview
- Updated key human resource metrics on turnover and terminations using reporting tools on HRMS database.
- Explained and administered medical insurance, disability and flexible spending accounts.
- Liaised with HR and payroll to coordinate and manage employee leaves of absence.
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
- Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
- Processed unemployment claims and acted as company representative at unemployment hearings.
- Improved operational processes resulting in productivity increase in HR department.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Facilitated criminal background check process for new hires.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
Urban Oufitters
Training Store Manager
03.2012 - 12.2014
Job overview
- Prepared annual budget, scheduled expenditures and analyzed variances.
- Oversaw, trained, and encouraged store personnel, promoting culture of efficiency and performance.
- Involved in the corporate training development program that assessed skill gaps for employees and developed training courses to meet identified needs across the organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Education
Capella UniversityMinneapolis, MN
Master of Science from Human Resources Management
01.2020
Skills
- Succession Planning
- Training development
- Background Checks
- Skilled in [Software]
- Leadership Development
- Human Resources Operations
- Workforce improvements
- Workforce Planning
- Benefits Administration
- Employee Relations
Timeline
Human Resources Director
LanceSoft Inc.
08.2022 - Current
Human Resources Director
Mindlance
04.2021 - 08.2022
Senior Human Resources Generalist
Mindlance
05.2018 - 03.2021
Human Resources Generalist
Mindlance
05.2015 - 03.2018
Training Store Manager
Urban Oufitters
03.2012 - 12.2014
Capella University
Master of Science from Human Resources Management
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