Alyssa Walker
Oak Park,MI
Summary
Dynamic professional with proven expertise in employee training, customer service, and inventory management. Committed to enhancing customer experiences and optimizing team performance.
Overview
5
5
years of professional experience
Work History
Assistant Team Lead
Walmart
Novi, Michigan
10.2024 - Current
- Led daily operations of team and store, ensuring smooth workflow and efficient service.
- Trained new employees on store policies and customer service standards.
- Stocked shelves with products according to store planograms and inventory needs.
- Resolved customer complaints with professionalism, contributing to a positive shopping experience.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Cultivated vendor relationships to improve product selection and ensure consistent availability.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Completed pickup and shopping orders for customers within local area.
Head Hostess
Famous Dave's Bar-B-Que
Novi, Michigan
07.2023 - 02.2024
- Greeted guests warmly, managing waiting lists to minimize wait times.
- Coordinated seating arrangements to optimize customer flow and service speed.
- Trained new host staff on procedures and customer service standards.
- Resolved guest inquiries and concerns, improving overall dining satisfaction.
- Assisted in planning special events by coordinating reservations and seating logistics.
Crew Trainer
Mcdonalds
Royal Oak, Michigan
10.2020 - 09.2022
- Trained new crew members on food preparation and safety procedures.
- Monitored crew performance in the field, delivering feedback and guidance for improvement.
- Demonstrated proper use of kitchen equipment, enhancing overall efficiency.
- Collaborated with team members to streamline workflows, improving process effectiveness.
- Provided customer service by addressing inquiries and resolving issues.
Education
Interior Architecture
Colombia College Chicago
Chicago, ILSkills
- Team coordination
- Employee training
- Customer service
- Vendor relations
- Inventory management
- Cash handling
- Conflict resolution
- Time management
- Attention to detail
- Communication skills
Timeline
Assistant Team Lead
Walmart
10.2024 - Current
Head Hostess
Famous Dave's Bar-B-Que
07.2023 - 02.2024
Crew Trainer
Mcdonalds
10.2020 - 09.2022
Interior Architecture
Colombia College Chicago