Alyssa Walter
Battle Creek,MI
Summary
Dedicated and highly motivated Criminal Justice student with hands-on experience in high-stress, public-facing roles requiring clear communication, quick problem-solving, and calm decision-making. Skilled in de-escalating situations, working with the public, and handling responsibility in demanding environments. I have been committed to pursuing a career in law enforcement for the past six years and am fully dedicated to building a future in this field through integrity, discipline, and service to the community.
Overview
5
5
years of professional experience
Work History
Receptionist / Veterinary Assistant
Southside Veterinary Clinic
09.2023 - Current
- Manage high-volume phone communications, including emergency and emotionally charged situations
- De-escalate client concerns and provide professional guidance
- Schedule appointments and coordinate with specialty clinics
- Assist veterinary staff with clinical tasks
- Handle billing discussions and collection agency communication
- Maintain accurate records and front-office operations
Resident Care Aide / Certified Medication Technician
Lakeview Assisted Living
08.2022 - 08.2023
- Provided daily care for up to 40 residents
- Safely administered medications including insulin and controlled substances
- Responded to medical emergencies and coordinated EMS contact
- Assisted with end-of-life care with hospice support
- Maintained documentation and compliance standards
Lead Barista
Biggby Coffee
10.2021 - 08.2022
- Supervised shift operations and staff
- Handled cash management and drawer balancing
- Maintained cleanliness and inventory
- Provided fast-paced customer service
Education
Bachelor of Science - Criminal Justice
Western Michigan University
Kalamazoo, MI06-2026
High School Diploma -
Harper Creek High School
Battle Creek, MI06-2022
Skills
- Conflict resolution and de-escalation
- Strong communication skills
- Crisis response and decision-making
- Attention to detail
- Ability to remain calm under pressure
- Leadership and teamwork
- Public interaction and customer service
- Ethical judgment and accountability
- Time management
- Organization skills
Timeline
Receptionist / Veterinary Assistant
Southside Veterinary Clinic
09.2023 - Current
Resident Care Aide / Certified Medication Technician
Lakeview Assisted Living
08.2022 - 08.2023
Lead Barista
Biggby Coffee
10.2021 - 08.2022
Bachelor of Science - Criminal Justice
Western Michigan University
High School Diploma -
Harper Creek High School
Additional Qualifications
- Valid Michigan driver’s license
- Experience handling confidential information
- Strong work ethic in high-stress environments
- Commitment to public safety and community service