Alyssa Weller
Lancaster,OH
Summary
Driven by a results-focused approach, I leveraged my problem-solving abilities and Microsoft Excel proficiency at Walgreens to enhance customer satisfaction and streamline service delivery. My experience as a Customer Service Advocate and Restaurant Hostess honed my active listening and critical thinking skills, achieving a significant improvement in customer retention and team efficiency.
Overview
3
3
years of professional experience
Work History
Customer Service Advocate
Walgreens
02.2021 - 08.2023
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
Restaurant Hostess
Buffalo Wild Wings
01.2021 - 08.2021
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
BBA - Marketing
Ohio University
Athens, OH05.2027
Skills
- Call center experience
- Data Entry
- Administrative Support
- Problem-solving abilities
- Assertiveness
- Social Media Monitoring
- Payment Collection
- Customer Service
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Languages
French
Elementary
Timeline
Customer Service Advocate
Walgreens
02.2021 - 08.2023
Restaurant Hostess
Buffalo Wild Wings
01.2021 - 08.2021
BBA - Marketing
Ohio University