Alyssa Wershay
Milwaukee,WI
Summary
Dynamic and results-oriented professional with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest experiences through relationship building and effective multitasking. Proficient in cash handling and POS systems, consistently ensuring accuracy and efficiency in high-volume environments.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons. Personable and solution-driven, committed to providing exceptional customer service and fostering positive client relationships. Adept in conflict resolution and equipped with strong communication skills, ensuring customer satisfaction and loyalty. Dedicated to driving impactful improvements in customer service operations and team performance.
Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.
Overview
8
8
years of professional experience
Work History
Outreach Specialist
Premier Financial Management Services
05.2025 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
Server/Bartender/Host/Expo Supervisor/Employee Trainer
Carrabba' Italian Grill
06.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality, along with providing attentive service during these high-volume periods without sacrificing attention to detail or guest rapport.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service while cultivating warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Served high customer volumes during special events, nights, and weekends.
- Accepted payments, managed cash handling duties responsibly, ensuring accurate accounting at the beginning and end of each shift, processed cards and issued receipts.
Receptionist
Great Clips
02.2018 - 02.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Seasonal Cashier/General Merchandise
Target
08.2017 - 01.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
Education
Bachelor of Arts - Psychology And Criminal Justice
University of Wisconsin, Milwaukee
Milwaukee, WI05-2024
Skills
- Strong work ethic, driven to work and succeed
- Exceptional customer service, people skills and guest engagement
- Cash handling and cash register operation
- Relationship building, teamwork and collaboration, dependable and responsible
- Motivational, organizational, and computer skills
- Verbal and written communication
- Time management
- Problem-solving skills and multi-tasking strength
- Reliable and punctual
- Data analysis/entry
- Call center operations/control
Languages
French
Limited Working
Timeline
Outreach Specialist
Premier Financial Management Services
05.2025 - Current
Server/Bartender/Host/Expo Supervisor/Employee Trainer
Carrabba' Italian Grill
06.2022 - Current
Receptionist
Great Clips
02.2018 - 02.2019
Seasonal Cashier/General Merchandise
Target
08.2017 - 01.2018
Bachelor of Arts - Psychology And Criminal Justice
University of Wisconsin, Milwaukee
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