Alyssa Westerman
Lake Wales,FL
Summary
Efficient and reliable supervisor with experience in overseeing housekeeping and janitorial teams. Possess strong organizational and leadership skills, ensuring high standards of cleanliness and maintenance are met consistently. Skilled in training staff, optimizing workflows, and implementing cost-saving measures without compromising quality. Improved overall customer satisfaction through effective scheduling, staff management, and resource allocation.
Overview
8
8
years of professional experience
Work History
Housekeeping Supervisor
Westgate River Ranch
River Ranch, Florida
08.2024 - Current
- Defined and monitored personnel and project schedules to ensure on-time project completion.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Reported damage or theft of hotel property to management.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Managed team of employees, daily progress reports and overall project planning.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Responded promptly to maintenance requests from guests or staff members.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Checked inventory for required supplies and made lists for needed cleaning products.
Customer Service Associate
Walgreens
Lake Wales, Florida
03.2023 - 05.2024
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Housekeeper
Westgate River Ranch
River Ranch, FL
07.2020 - 07.2021
- Sanitized all areas of the hotel lobby and public restrooms.
- Scrubbed kitchen appliances, countertops and fixtures.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Changed bed linens and towels, tidied up rooms.
- Observed proper use of chemicals when cleaning various surfaces.
DSP
Panama city developmental center
Panama City, Florida
01.2020 - 05.2020
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Monitored health and well-being of clients and reported significant health changes.
- Helped clients get in and out of beds and wheelchairs.
- Assisted clients with maintaining good personal hygiene.
- Built strong and trusting rapport with clients and loved ones.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Retail Sales Associate
JCPenney
Lake Wales, Florida
07.2017 - 01.2018
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Assisted customers with locating merchandise within the store.
- Resolved customer complaints in a professional manner.
- Processed customer payments quickly and returned exact change and receipts.
- Scanned items and checked pricing on cash register for accuracy.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Welcomed customers, offering assistance to help find store items.
- Operated cash registers to process payments for goods and services.
- Complied with all health and safety regulations while performing job duties.
Education
High School Diploma -
Lake Region High School
Eagle Lake, FL05-2017
Skills
- Department coordination
- Staff training and development
- Team building
- Sanitation standards
- Cleaning techniques
- Performance improvements
- Housekeeping
- Room inspection
- Lesson planning
- Social skills development
- Child care
- Classroom organization
- Verbal and written communication
- Point of sale systems
- Refunds processing
- Guest services
- Sales closing
- Customer service
- Refunds and exchanges
- Stock replenishment
Timeline
Housekeeping Supervisor
Westgate River Ranch
08.2024 - Current
Customer Service Associate
Walgreens
03.2023 - 05.2024
Housekeeper
Westgate River Ranch
07.2020 - 07.2021
DSP
Panama city developmental center
01.2020 - 05.2020
Retail Sales Associate
JCPenney
07.2017 - 01.2018
High School Diploma -
Lake Region High School
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