Alyssa Whitens
Kenosha,WI
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
14
14
years of professional experience
Work History
Medical Assistant
Forefront Dermatology
08.2021 - Current
- Performed routine follow-up calls to track patient progress post-treatment, contributing to improved recovery rates.
- Triaged urgent cases effectively, prioritizing the needs of high-risk patients while managing appointment schedules accordingly.
- Contributed to the establishment of a welcoming atmosphere in the clinic by consistently demonstrating professionalism and empathy towards all patients.
- Educated patients on preventative measures to promote long-lasting skin health and reduce future issues.
- Provided support during skin surgeries, ensuring optimal results and minimizing complications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Medical Assistant/Scribe
Aurora Medical Center
01.2019 - 08.2021
- Aided in the development of comprehensive treatment plans with thorough documentation of prescribed medications and follow-up instructions.
- Expedited appointment scheduling by efficiently managing physician calendars and addressing any conflicts or changes as needed.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Participated in ongoing professional development opportunities to stay current with industry best practices and enhance job performance.
- Promoted a positive work environment by collaborating closely with colleagues to maintain smooth clinic operations.
Medical Assistant
E. John Eldridge MD Opthamology
07.2018 - 01.2019
- Operated and maintained ophthalmic equipment in alignment with safety procedures.
- Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
- Administered ophthalmic drops and ointments, focusing on patient comfort.
- Promoted a safe and hygienic environment for both staff and patients through diligent adherence to infection control protocols while handling sensitive ophthalmic equipment.
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
Medical Assistant
Cancer Treatment Center Of America
10.2014 - 07.2018
- Ensured accurate documentation of patient information, maintaining strict confidentiality in accordance with HIPAA regulations.
- Supported patients through chemotherapy treatments by monitoring vital signs, administering medications as prescribed, and promptly addressing side effects or complications that arose during therapy sessions.
- Facilitated effective communication between patients, families, and healthcare team members to optimize care coordination and treatment outcomes.
- Improved patient satisfaction by providing compassionate support and addressing concerns relating to cancer diagnosis and treatment plans.
Medical Assistant
Children’s Health Center
10.2010 - 10.2014
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Administered vaccinations, obtained specimens, and performed cultures following the physician's request and CDC guidelines.
- Built strong relationships with patients, as well as their caregivers, through effective communication skills that foster trust in the clinic's commitment to quality care.
- Proactively addressed parent concerns regarding their child''s health, providing reassurance while working closely with physicians to develop appropriate care plans.
Education
Certificate - Nursing Assistant
College of Lake County
Grayslake, ILSkills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Phlebotomy
- CPR
Timeline
Medical Assistant
Forefront Dermatology
08.2021 - Current
Medical Assistant/Scribe
Aurora Medical Center
01.2019 - 08.2021
Medical Assistant
E. John Eldridge MD Opthamology
07.2018 - 01.2019
Medical Assistant
Cancer Treatment Center Of America
10.2014 - 07.2018
Medical Assistant
Children’s Health Center
10.2010 - 10.2014
Certificate - Nursing Assistant
College of Lake County