Alyssa Whitmire
Dayton
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Custom Chemical Services
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests for products, services, and company information.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
Bakery Owner
Sweet Tooth Confections
01.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Document Management Associate
Kelly Services at Dow Chemical
10.2022 - 09.2024
- Enhanced document retrieval efficiency by implementing a digital filing system.
- Streamlined workflows for increased productivity with thorough document organization.
- Improved accuracy in data entry by meticulously maintaining and updating records.
- Collaborated with cross-functional teams for seamless information sharing and document exchange.
- Provided excellent customer service, resolving issues related to documentation promptly and professionally.
- Ensures compliance with industry regulations by staying current on changes and updating company policies accordingly.
- Maintained confidentiality of sensitive information, adhering to strict privacy policies while handling confidential documents.
- Finalized records in electronic records management system for proper classification and categorization.
- Improved accuracy in data entry by meticulously maintaining and updating records.
Waitress/Bartender
Louis Bait Camp & Restaurant
03.2021 - 09.2024
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of the shifts.
- Promoted specials or upsold items effectively, increasingly average check size and boosting overall sales.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Provided support during busy periods by assisting other server in cleaning tables and resetting them quickly for incoming guests.
Accounts Payable/Receptionist
Traffic Systems Construction
01.2021 - 01.2022
- Streamlined accounts payable processes by implementing efficient invoice tracking and payment systems.
- Managed a high volume of invoices, prioritizing payment schedules to optimize cash flow and maintain strong vendor relations.
- Assisted in the preparation of financial statements, providing detailed account reconciliations and analysis.
- Improved accounts receivable collections by establishing clear communication channels and follow-up procedures with clients.
- Maintained up-to-date customer records, facilitating accurate invoicing and prompt payment receipt.
- Conducted regular account audits to identify discrepancies and resolve outstanding balances in a timely manner.
- Supported month-end closing activities, ensuring accuracy in financial records and adherence to deadlines.
- Recorded deposits reconciled monthly bank accounts and tracked expenses.
- Ensured accurate financial reporting with meticulous record-keeping and data entry tasks.
- Enhanced vendor relationships through timely payments and clear communication channels.
Cost Clerk
Stronghold Companies
01.2019 - 01.2020
- Reduced payroll errors by meticulously reviewing timesheets and resolving discrepancies before final submission.
- Streamlined timekeeping processes by implementing efficient software solutions and training staff on their use.
- Collaborated with managers to establish work schedules, ensuring optimal coverage for all shifts.
- Contributed to budget management by providing accurate labor cost data for financial reporting purposes.
- Supported human resources initiatives by collaborating closely with HR personnel on various tasks related to workforce management.
- Verified timekeeping records and handled any discrepancies with employees.
- Researched and resolved time discrepancies.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Reduced cost discrepancies by meticulously reviewing and verifying invoices, purchase orders, and receipts.
- Improved budget allocation accuracy by diligently tracking expenses and providing detailed reports to management.
- Enhanced financial decision-making by regularly updating and maintaining accurate cost records for various projects.
Image Processor
American National Insurance Companies
01.2017 - 01.2019
- Enhanced image quality by utilizing advanced software tools and techniques for image processing tasks.
- Streamlined workflow efficiency by implementing customized automation processes in the image processing pipeline.
- Collaborated with cross-functional teams to develop and improve image processing algorithms, resulting in higher-quality outputs.
- Reduced processing time significantly by optimizing image-processing code and leveraging parallel computing resources.
- Managed large-scale projects involving high-resolution imagery, ensuring timely completion while maintaining high standards of quality.
- Resolved technical issues related to image acquisition, storage, and display through meticulous troubleshooting procedures.
- Maintained detailed records of processed images, enabling easy tracking of progress, and facilitating efficient communication among team members.
Incoming Referral Coordinator
Orthopedic Clinic Of Galveston County Associates
03.2017 - 06.2018
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Processed referral requests from patients, doctors and other health care professionals.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
Assistant Manager
Bake Me A Dream
01.2011 - 01.2017
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Computed time records and wages for employee timecards, posting wage data in databases used for payroll documentation and salary distribution.
- Managed budgeting, purchasing and payroll and delivered pertinent reports to board.
- Completed bi-weekly payroll for company employees.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
- Collaborated with the baking team to ensure seamless production of cakes, resulting in increased efficiency.
- Developed a loyal clientele through exceptional customer service and high.
Education
No Degree - Business Administration
College of The Mainland
Texas City06.2013
High School Diploma - undefined
Texas City High School
Texas CitySkills
- Customer service
- Critical thinking
- Data entry and 10-key
- Problem resolution
- Computer proficiency
- Clerical support
- Document control
- Scheduling
- Order processing
- Appointment scheduling
- Administrative support
- Microsoft Office Suite
- Accounts payable
- Invoice processing
- Account reconciliation
- Quickbooks
- Attention to detail
- Quick Learner Abilities
Languages
English
Full Professional
Timeline
Customer Service Representative
Custom Chemical Services
10.2024 - Current
Document Management Associate
Kelly Services at Dow Chemical
10.2022 - 09.2024
Waitress/Bartender
Louis Bait Camp & Restaurant
03.2021 - 09.2024
Bakery Owner
Sweet Tooth Confections
01.2021 - Current
Accounts Payable/Receptionist
Traffic Systems Construction
01.2021 - 01.2022
Cost Clerk
Stronghold Companies
01.2019 - 01.2020
Incoming Referral Coordinator
Orthopedic Clinic Of Galveston County Associates
03.2017 - 06.2018
Image Processor
American National Insurance Companies
01.2017 - 01.2019
Assistant Manager
Bake Me A Dream
01.2011 - 01.2017
High School Diploma - undefined
Texas City High School
No Degree - Business Administration
College of The Mainland