Alyssa Whitney
Hop Bottom,PA
Summary
Professional driver with strong focus on safety, emergency response, and patient care. Skilled in navigating urban and rural routes under pressure, ensuring timely and secure transport. Known for effective team collaboration, adaptability to changing needs, and reliable performance. Familiar with medical equipment, first aid procedures, and maintaining composure in high-stress situations. Also a retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results. Professional with strong background in leadership and team management. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
13
13
years of professional experience
14
14
Certifications
Work History
Ambulance Driver
Tunkhannock Community Ambulance Association
Tunkhannock, PA
01.2026 - Current
- Operated emergency vehicles to transport patients safely to medical facilities.
- Adapted quickly to changing situations while ensuring timely response to emergencies.
- Assist medical personnel in loading and unloading patients during emergencies.
- Maintained vehicle cleanliness and functionality through regular inspections.
- Followed established protocols for patient confidentiality and safety.
Cashier
Lenox Tobacco Outlet
Lenox Pa
09.2023 - 10.2025
- Processed customer transactions accurately and efficiently.
- Assisted in maintaining clean and organized checkout area.
- Provided excellent customer service to enhance shopping experience.
- Handled cash and electronic payments with attention to detail.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Assistant Store Manager
Onvo
Scranton, PA
07.2018 - 08.2024
- Led store operations to enhance customer service and satisfaction.
- Trained and mentored staff on sales techniques and product knowledge.
- Managed employee schedules to optimize workforce efficiency and coverage.
- Ensured compliance with safety regulations and company policies across the store.
- Developed training materials for new hires, enhancing onboarding processes.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Assistant Manager
Dollar General
Montrose, PA
06.2014 - 07.2018
- Led store operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored staff on best practices for inventory management.
- Developed staff schedules to optimize coverage during peak hours and minimize labor costs.
- Resolved customer inquiries and complaints, enhancing overall shopping experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Cashier
Rays Supermarket
Montrose, PA
08.2012 - 05.2014
- Supported team members during busy periods with effective communication.
- Learned operational procedures and safety standards quickly.
- Worked flexible schedule and extra shifts to meet business needs.
- Engaged with customers to promote store loyalty programs effectively.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
06.2012
Skills
- Emergency response
- Compassion and empathy
- Patient confidentiality
- Emergency vehicle operation
- Airway management
- Ambulance driving
- Transportation procedures
- Patient moving and lifting
- Teamwork
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Money handling
- Team leadership
- Decision-making
Certification
- EVOC - Emergency Vehicle Operators Course
- EMSVO- Emergency Medical Services Vehicle Operator
- Recognizing and Reporting Child Abuse: Mandated and Permissive Reporting in Pennsylvania
- FEMA - IS:200.c: Basic Incident Command System
- FEMA- IS-5A: An Introduction to Hazardous Materials
- FEMA- IS-100.C: Introduction to Incident Command System
- FEMA-700.B: An Introduction to the National Incident Management System
- PA_PSFA Hazardous Materials Awareness 2025
- PA-EMS Syringe - Based EPINEPHrine Administraion
- PA-EMS Nebulized Bronchodilator
- PA-EMS CPCAP for BLS PA Protocol 421
- PA-EMS Blood Bourne Pathogens
- American Safety & Health Institute Basic Life Support CPR
- Pennsylvania Liquor Control Board RAMP Certified
Timeline
Ambulance Driver - Tunkhannock Community Ambulance Association
01.2026 - Current
Cashier - Lenox Tobacco Outlet
09.2023 - 10.2025
Assistant Store Manager - Onvo
07.2018 - 08.2024
Assistant Manager - Dollar General
06.2014 - 07.2018
Cashier - Rays Supermarket
08.2012 - 05.2014
Mountain View Jr./ Sr. High School - High School Diploma,