Alyssa Williams
Madison,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Skycap
Prospect
07.2021 - 02.2023
- Weighed each bag or suitcase, tagged it and placed it on conveyor belt for transfer purposes.
- Used wheelchairs and other assistive equipment to transport handicapped and elderly passengers.
- Greeted passengers, helped with check-in and managed luggage, strollers, wheelchairs and car seats.
- Lifted items in excess of [Number] pounds on regular basis.
- Pushed wheelchair-bound passengers through airport to departure gates, baggage claim and interim destinations.
- Maintained professional appearance and demeanor at all times to give all guests best impression.
- Explained luggage fees and check-in processes so that travelers were well-prepared and had documents ready.
- Stayed up to date with latest airport, security and airline regulations and policies.
- Assisted with loading and unloading of luggage from motor coaches and other vehicles.
Technical Support Representative
Apple
09.2018 - 02.2020
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Monitored systems in operation and quickly troubleshot errors.
- Diagnosed and troubleshot hardware, software and network issues.
- Monitored system performance to identify potential issues.
Customer Service Representative
24-7 Intouch
11.2017 - 08.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Call Center Representative
Convergys
03.2016 - 11.2017
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Processed debit and credit card and electronic check payments.
- Educated customers on company systems, form completion, and access to services.
Office Assistant
Tampa Car Collections
01.2012 - 03.2016
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
Education
No Degree - Criminology
Hillsborough Community College
Tampa, FL05.2027
GED -
King High School
Tampa, FL05.2015
Skills
- Apple Software Proficiency
- Self-Motivated
- Multitasking Abilities
- Problem-Solving
- Dependable and Responsible
- Teambuilding
- Active Listening
- Good Telephone Etiquette
- Analytical and Critical Thinking
- PPE Compliance
- Data Entry
- Organization and Time Management
Timeline
Skycap
Prospect
07.2021 - 02.2023
Technical Support Representative
Apple
09.2018 - 02.2020
Customer Service Representative
24-7 Intouch
11.2017 - 08.2018
Call Center Representative
Convergys
03.2016 - 11.2017
Office Assistant
Tampa Car Collections
01.2012 - 03.2016
No Degree - Criminology
Hillsborough Community College
GED -
King High School