Alyssa Williams
Billings,MT
Summary
Compassionate Patient Services Representative known for highly productive and efficient task completion. Skilled in patient registration, appointment scheduling, and handling confidential information with discretion. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare teams. Adapt quickly to new technologies and protocols to maintain smooth operational flow. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Services Representative
Intermountain Healthcare
Billings, US
06.2023 - Current
- Greeted patients upon arrival and ensured they had the necessary paperwork completed.
- Assisted with patient registration, insurance verification, and appointment scheduling.
- Answered incoming calls from patients in a professional manner and responded to inquiries or directed them to appropriate personnel.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Coordinated with medical staff to ensure proper patient care was provided in a timely manner.
- Provided information regarding billing procedures and payment options to patients.
- Reviewed patient records for accuracy and completeness of data entry.
- Collected copayments from patients at time of service.
- Scheduled follow-up visits as needed based on physician instructions.
- Performed administrative duties such as filing documents into electronic health record system.
Customer Service Representative
Premera Blue Cross
11.2022 - 04.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained accurate records of customer interactions and transactions.
Senior Recruiting Manager
ROI Call Center Solutions
Billings, US
02.2020 - 06.2022
- Developed and implemented recruiting strategies to attract high-caliber candidates.
- Created job postings, sourced resumes, screened applicants, and conducted initial interviews.
- Collaborated with hiring managers to identify job requirements and created job descriptions.
- Maintained relationships with universities and other external sources for recruitment purposes.
- Conducted reference checks for prospective employees.
- Assisted in the development of interviewing techniques, onboarding processes, and training materials for new hires.
- Provided guidance to hiring managers on selection procedures and legal compliance issues.
- Negotiated salary packages with potential employees while ensuring company policies were followed.
- Prepared weekly and monthly reports highlighting key performance metrics related to recruitment efforts.
- Collaborated with HR team members on special projects such as diversity initiatives or succession planning efforts.
Call Center Customer Service Representative
ROI Call Center Solutions
Billings, US
12.2019 - 02.2020
- Answered incoming customer calls regarding product inquiries, orders, and complaints.
- Provided customers with product and service information.
- Resolved customer issues in a timely manner.
- Maintained accurate records of customer interactions and transactions.
- Adhered to all company policies and procedures related to customer service.
- Followed up with customers to ensure their satisfaction with the resolution of their issue.
- Assisted customers in navigating webpages for online purchases or account setup.
- Offered support for technical problems associated with products or services purchased by the customer.
- Responded promptly to customer inquiries via email or chat systems.
- Communicated courteously with customers by telephone, email, or chat systems.
Daycare Teacher
Kid Kollege
Billings, US
08.2018 - 11.2019
- Developed lesson plans and activities to engage children in learning.
- Conducted assessments of student performance and progress.
- Provided guidance on social development issues such as sharing, following directions.
- Organized parent-teacher conferences to discuss student progress.
- Taught basic language skills including reading readiness, phonics, writing.
- Utilized positive reinforcement techniques to promote desired behavior in children.
- Implemented behavior management strategies to encourage appropriate behaviors in the classroom setting.
- Communicated regularly with parents regarding their child's progress or behavioral issues.
- Adapted teaching methods based on individual student needs.
- Observed health practices such as proper handwashing procedures.
- Participated in staff meetings and professional development workshops.
- Supervised circle time, free play, outside play, and learning and developmental activities.
- Created a positive, nurturing environment for young students.
Daycare Worker
Crystals House daycare
Billings, US
10.2016 - 04.2017
- Ensuring that the children have good hygiene and changing diapers as necessary.
- Cleaning interactive areas throughout the day.
- Provided snacks and meals in accordance with dietary guidelines.
- Instructed young children in basic educational concepts such as numbers, shapes, colors, letters.
- Created lesson plans that incorporated activities to stimulate physical, social, emotional, cognitive growth of the children.
- Developing a schedule for the children to maintain throughout the day.
- Keeping records of each child's progress, interests, and any problems that may occur.
- Maintaining contact with the children's parents, and contacting them in the case of an emergency.
- Organized and maintained a safe, clean, and developmentally appropriate environment for children.
Cashier/Customer Service
Burger King
Billings, US
11.2014 - 07.2015
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of work area throughout shift.
- Inspected orders to make sure they were accurate before handing them to customers.
- Answered customer inquiries regarding menu items, prices, promotions and special offers.
- Assisted in preparing food items such as sandwiches or salads when necessary.
- Handled customer complaints in a professional manner while following company policies and procedures.
- Adhered to all food safety regulations including proper storage of products and temperature control guidelines.
Education
High school or equivalent -
Billings West High School
Billings, MTSkills
- Childcare Management
- Candidate Assessment
- Educational Program Development
- Effective Classroom Management
- Qualitative Interviewing Expertise
- Qualitative Analysis
- Data Acquisition
- Proficient in Google Suite
- Human Resources Management
- Talent Acquisition Management
- ATS Proficiency
- Team Leadership
- Efficient Data Entry
- Data Analysis Expertise
- Efficient Record Management
- Client Assistance
- Understanding of HIPAA Regulations
- Sales Proficiency
- Healthcare System Navigation
- HR Operations Management
- Office Administration Expertise
- Windows Environment Proficiency
- Effective Call Management
- Client Support
- Effective Communication
- Case Coordination
- Sanitation Practices
- Billing Procedures
- Detail Oriented
- Medical Records Management
Certification
- CPR & First Aid, 10/01/16, 10/31/17
- Professional In Human Resources
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Work motivation, Proficient, 05/01/22
- Work style: Conscientiousness, Proficient, 05/01/22
- Medical receptionist skills, Proficient, 10/01/22
- Recruiting, Proficient, 09/01/21
- Administrative assistant/receptionist, Proficient, 04/01/22
- Attention to detail, Proficient, 05/01/22
- Working with MS Word documents, Proficient, 07/01/22
- Customer focus & orientation, Proficient, 05/01/22
References
References available upon request.
Timeline
Patient Services Representative
Intermountain Healthcare
06.2023 - Current
Customer Service Representative
Premera Blue Cross
11.2022 - 04.2023
Senior Recruiting Manager
ROI Call Center Solutions
02.2020 - 06.2022
Call Center Customer Service Representative
ROI Call Center Solutions
12.2019 - 02.2020
Daycare Teacher
Kid Kollege
08.2018 - 11.2019
Daycare Worker
Crystals House daycare
10.2016 - 04.2017
Cashier/Customer Service
Burger King
11.2014 - 07.2015
High school or equivalent -
Billings West High School