Summary
Overview
Work History
Education
Skills
Timeline
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Alyssa Williams

Amherst

Summary

Poised and personable hospitality professional reentering the workforce after raising three young children, bringing sharp multitasking abilities, grace under pressure, and a deep appreciation for meaningful guest experiences. Experienced in both serving and cafe hospitality, with bartending training and knowledge of alcoholic beverages and a love for creating drinks with distinction. Passionate about refined service, upselling with integrity, and delivering elevated dining experiences with warmth and professionalism. Eager to contribute to a team that values excellence, hospitality, and attention to detail.

Overview

9
9
years of professional experience

Work History

Server/Bartender

Olde Towne Tavern
Milford
04.2025 - Current
  • Enthusiastically greeted guests, took food orders with accuracy and caution with allergies, and recommended bar drinks based on the customer's preferences.
  • Efficiently managed multiple tables, provided prompt service during peak hours, observed guests' needs throughout their stay.
  • Managed cash and credit transactions while maintaining accurate financial records.
  • Thoroughly trained as a bartender and assisted bartender on duty during times of high volume.

Server

Bar One
Milford
10.2024 - 04.2025
  • Delivered polished, attentive service in a fast-paced dining environment with a focus on guest satisfaction and refined hospitality.
  • Recommended menu pairings and upsold wine, beer, and cocktail options to elevate the dining experience and drive revenue.
  • Supported the bar team as needed: restocking, prepping garnishes, and observing drink preparation. Gained foundational knowledge of common cocktails and alcohol service.
  • Communicated confidently with guests about beverage offerings and collaborated with bartenders to ensure accurate, timely drink delivery.
  • Maintained a professional and calm demeanor during peak hours, handling multiple tables and special requests with attention to detail. Took on front-of-house roles as needed, maintaining a streamlined communication with guests, the serving staff, as well as kitchen staff.

Freelance Copywriter

Remote
04.2016 - 07.2020
  • Crafted targeted content for clients across industries, balancing creativity with strategic communication and branding.

Content Strategist

Imagine USA
Remote
12.2019 - 05.2020
  • Developed data-informed content strategies, tracked performance, and refined messaging to drive audience engagement.

Barista

Union Coffee
Milford
04.2016 - 01.2020
  • Crafted specialty coffee drinks with consistency and artistry, upholding high standards of presentation and taste.
  • Delivered boutique-style service to a loyal customer base, tailoring recommendations and remembering preferences to create a personalized experience.
  • Contributed to the cafe's elevated atmosphere through professional demeanor, refined communication, and attention to detail.
  • Supported operational flow during peak hours through anticipatory service, inventory awareness, and collaboration.
  • Emphasized quality, care, and hospitality - foundational values shared with fine dining environments.

Education

University of New Hampshire at Manchester - Creative Writing and Journalism, History, Marketing

University of New Hampshire at Manchester
Manchester, NH
05.2015

Skills

  • Customer Service
  • Multitasking & Time Management
  • Conflict Resolution
  • Operational Efficiency
  • Guest Retention & Satisfaction

Timeline

Server/Bartender

Olde Towne Tavern
04.2025 - Current

Server

Bar One
10.2024 - 04.2025

Content Strategist

Imagine USA
12.2019 - 05.2020

Freelance Copywriter

04.2016 - 07.2020

Barista

Union Coffee
04.2016 - 01.2020

University of New Hampshire at Manchester - Creative Writing and Journalism, History, Marketing

University of New Hampshire at Manchester

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