Summary
Overview
Work History
Education
Skills
Timeline
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Alyssa Williams

Tampa,FL

Summary

Dynamic and resourceful professional with a proven track record at Apple, excelling in customer service and technical support. Adept at managing high call volumes while enhancing customer satisfaction through effective problem-solving and communication. Skilled in data entry and office management, consistently prioritizing tasks to improve operational efficiency.

Overview

10
10
years of professional experience

Work History

Office Assistant

Tampa Auto Broker
07.2022 - Current
  • Coordinated office operations to enhance productivity and streamline administrative processes.
  • Managed scheduling and calendar organization for multiple executives, ensuring efficient time allocation.
  • Developed and maintained filing systems, improving document retrieval speed and accuracy.
  • Implemented office supply management procedures, reducing costs while maintaining inventory levels.
  • Conducted data entry and database management, ensuring accuracy in records and reports.
  • Facilitated communication between departments, promoting collaboration and timely information exchange.

Call Center Representative

24-7 Intouch
10.2018 - 07.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.

Technical Support Representative

Apple
09.2018 - 02.2020
  • Assisted customers with technical inquiries and troubleshooting processes.
  • Documented customer interactions in support ticketing system for tracking and resolution.
  • Collaborated with team members to share knowledge and improve service delivery.
  • Resolved issues by guiding users through step-by-step solutions via phone and email.
  • Maintained up-to-date knowledge of product features, services, and technical updates.
  • Participated in training sessions to improve technical skills and customer service techniques.

Call Center Representative

Convergys
03.2016 - 08.2018
  • Handled high-volume inbound calls while providing exceptional customer service and support.
  • Resolved customer inquiries efficiently using CRM software, ensuring accurate information delivery.
  • Documented call interactions thoroughly to maintain detailed records for quality assurance purposes.
  • Identified and escalated complex issues to appropriate departments for swift resolution.
  • Received positive feedback from customers, contributing to improved customer satisfaction scores.
  • Assisted in training new team members on call handling procedures and company policies.

Education

High School Diploma -

King High School
Tampa, FL

Skills

  • Customer service
  • Positive attitude
  • Time management
  • Data entry
  • Organizing and categorizing
  • Verbal communication
  • Dedicated team player
  • Office management
  • Administrative support
  • Resourceful
  • Prioritizing work

Timeline

Office Assistant

Tampa Auto Broker
07.2022 - Current

Call Center Representative

24-7 Intouch
10.2018 - 07.2022

Technical Support Representative

Apple
09.2018 - 02.2020

Call Center Representative

Convergys
03.2016 - 08.2018

High School Diploma -

King High School

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Alyssa Williams