Alyssa Williams
Arcadia
Summary
Passionate and conscientious customer service representative with demonstrated expertise in high volume, faced paced contact centers. Highly adaptable to new and challenging situations. Effective manager of multiple tasks with an innovative approach. Excellent problem solver with a great track record for resolving customer service escalations. Excellent interpersonal skills, strong work-ethic and a self-driven willingness to learn and grow.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
Express Scripts
09.2023 - 05.2024
- Coordinated patient care activities to ensure timely access to medications and services.
- Facilitated communication between healthcare providers, patients, and insurance representatives.
- Implemented process improvements to enhance workflow efficiency and patient satisfaction.
- Managed patient inquiries regarding medication status, side effects, and prescription refills.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Patient Care Representative
Center For Sight
05.2022 - 07.2023
- Became knowledgeable about the services and treatments offered at US Eye partner locations
- Answered and triaged calls based on patient needs in a prompt, professional, empathetic and polite manner
- Learned scheduling protocol for 30+ doctors in 9 different offices
- Scheduled patient appointments and reminded patients of necessary items to bring and any office protocols
- Handled patient inquiries about insurances accepted, office hours, services, locations, exam fees, doctor information, etc.
- Communicated patient concerns to doctors in a prompt, confidential, professional manner
- Responsible for making outbound appointment reminder calls to patients
- Monitored doctors schedules for changes and rescheduled patients as needed
Bank Teller
Crews Bank & Trust
06.2021 - 04.2022
- Executed strict opening and closing procedures to protect bank employees an bank assets
- Processed standard retail transactions for customers including deposits, withdrawals, loan payments, and check cashing
- Reconciled cash drawer and ATM balances daily
- Demonstrated accountability, collaboration and customer-focused service
Customer Service Representative
Publix
07.2016 - 04.2021
- Greeted customers in a friendly, enthusiastic manner and assisted with product selection
- Provided customer service and educate customers on new technology and products
- Assisted in sales, stock shelves, and organize displays
- Fostered an excellent rapport with frequent customers to help make technology more adaptable
Education
High School or Equivalent - undefined
Skills
- Customer/Patient Service
- High Volume Call Center
- Critical Thinking
- Attention to Detail
- Communication
- Merchandising
- HIPAA Regulations
- Opthalmic Triage
- Food Safety & Preparation
- Multi-Tasking
- Cash handling
- Microsoft Office Suite
Timeline
Patient Care Coordinator
Express Scripts
09.2023 - 05.2024
Patient Care Representative
Center For Sight
05.2022 - 07.2023
Bank Teller
Crews Bank & Trust
06.2021 - 04.2022
Customer Service Representative
Publix
07.2016 - 04.2021