ALYSSA WILLINGHAM
Tyler,TX
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
Work History
PHARMACY TECHNICIAN 1
CHRISTUS TRINITY MOTHER FRANCES HOSPITAL
09.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Counted, measured and compounded medications following standard procedures.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
OSI TECHNICIAN
PHARMSCRIPT LLC
09.2018 - 09.2022
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Supported project management teams with expert technical advice, contributing to successful project completions.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
SALAD BAR/BAKER
SCHOLOTZY'S
01.2017 - 09.2018
- Produced consistently high-quality baked goods for customers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
CASHIRE
CHEVERON
01.2016 - 01.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
ATTENDANCE AID/FRONT OFFICE
KISD
01.2015 - 06.2016
- Reduced instances of miscommunication by diligently updating parent contact information.
- Ensured accurate reporting by verifying teacher-submitted absence reports regularly.
- Maintained accurate records of all absences, truancy issues, and disciplinary actions.
- Pleasantly greeted all office visitors and asked open-ended questions to determine needs.
- Accessed and used computer software applications to update and maintain records.
- Operated telephone systems to answer and route incoming calls along with taking and delivering messages.
- Answered queries by locating and retrieving necessary files.
Education
M.ED. OF EDUCATION TECHNOLOGY AND INSTRUCTIONAL DESIGN -
Western Governs University
Salt Lake City, UT12.2025
BACHELOR OF ARTS, EDUCATIONAL STUDIES IN ELEMENTARY EDUCATION -
Western Governs University
Salt Lake City, UT05.2024
HIGH SCHOOL DIPLOMA -
Kilgore High School
Kilgore, TX07.2016
Skills
- Microsoft Office Proficient
- Training Experience
- Detail Orientated
- Interpersonal Skills
- Adaptability
- Multitasking
- Exceptional communication
- Self-Starter
- Time Management
- Customer Service
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
Timeline
PHARMACY TECHNICIAN 1
CHRISTUS TRINITY MOTHER FRANCES HOSPITAL
09.2022 - Current
OSI TECHNICIAN
PHARMSCRIPT LLC
09.2018 - 09.2022
SALAD BAR/BAKER
SCHOLOTZY'S
01.2017 - 09.2018
CASHIRE
CHEVERON
01.2016 - 01.2017
ATTENDANCE AID/FRONT OFFICE
KISD
01.2015 - 06.2016
M.ED. OF EDUCATION TECHNOLOGY AND INSTRUCTIONAL DESIGN -
Western Governs University
BACHELOR OF ARTS, EDUCATIONAL STUDIES IN ELEMENTARY EDUCATION -
Western Governs University
HIGH SCHOOL DIPLOMA -
Kilgore High School