Alyssa Woelfel
New Holstein
Summary
Dynamic and dependable professional with extensive experience in child care and customer service, notably at Aspira Spa and Lake Deck. Proven ability to build relationships and resolve conflicts effectively. Skilled in activity planning and basic bookkeeping, ensuring a positive environment for both children and guests while maintaining health and safety compliance.
Overview
10
10
years of professional experience
Work History
Babysitter/Private Nanny
Local Family
06.2023 - Current
- Develop trusting relationships with both parents and children
- Provide care and stimulating activities
- Monitored play and safety
- Promoted physical activity
- Managed conflicts among children, fostering conflict resolution skills.
Farm Hand and Bookkeeper
City View Dairy LLC
01.2016 - Current
- Assist in planting and harvesting
- Pick stones
- Clean and maintain equipment
- Assist in picking up and delivering of parts
- Cultivate and weed crops
- Assist with bill payments and record keeping
Server/Waitress
Lake Deck at the Osthoff Resort
06.2025 - 08.2025
- Delivered exceptional service in high-volume dining environment, ensuring guest satisfaction and repeat business.
- Coordinated with kitchen staff to streamline food delivery, reducing wait times for patrons.
- Trained new servers on menu knowledge and customer service best practices to enhance team performance.
- Assisted in inventory management by tracking stock levels and communicating supply needs to management.
- Fostered positive guest relationships through personalized service and prompt resolution of concerns.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Spa Concierge
Aspira Spa at the Osthoff Resort
05.2024 - 08.2024
- Greeted and welcomed guests in a professional and friendly manner, providing exceptional customer service
- Assisted guests with special needs or requests by coordinating with other departments to ensure their comfort and satisfaction
- Resolved guest complaints or concerns promptly by listening attentively, empathizing with their situation, and taking appropriate action to resolve the issue effectively
- Managed inventory of office supplies including ordering new stock when necessary
- Collaborated closely with other departments such as housekeeping, maintenance, sales/marketing teams for seamless coordination of operations
- Developed strong relationships with repeat guests through personalized service and attention to their individual needs
Education
Bachelor of Science - Marketing
Winona State University
Winona, MN05-2027
New Holstein High School
New Holstein, WI06-2023
Skills
- Child care
- Relationship building
- Conflict resolution
- Activity planning
- Communication skills
- Basic bookkeeping
- Health and safety compliance
- Patience and empathy
- Toddler care experience
- Dependability
- Reliability and punctuality
- Active listening
- Emotional intelligence
- Positive and professional
Timeline
Server/Waitress
Lake Deck at the Osthoff Resort
06.2025 - 08.2025
Spa Concierge
Aspira Spa at the Osthoff Resort
05.2024 - 08.2024
Babysitter/Private Nanny
Local Family
06.2023 - Current
Farm Hand and Bookkeeper
City View Dairy LLC
01.2016 - Current
Bachelor of Science - Marketing
Winona State University
New Holstein High School