Alyssa Wojciechowski
Plainfield,IL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
5
5
years of professional experience
Work History
Service and Engagement Team Lead
Target
Oswego, IL
06.2023 - Current
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Conducted regular performance reviews to assess individual team member progress.
- Maintained a positive work environment that promoted collaboration between team members.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Established clear expectations for employees, providing guidance when needed.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Collaborated with other departments to ensure alignment of goals across teams.
- Created training materials and conducted group trainings on new processes or procedures.
- Ensured compliance with all safety regulations in the workplace.
- Developed strategies for problem solving and conflict resolution among team members.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
- Managed conflict resolution within the team to maintain a positive work environment.
- Motivated team members through recognition programs and performance-based incentives.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Led a team of 65 individuals in achieving quarterly sales targets, exceeding goals.
- Monitored operations and reviewed records and metrics to understand company performance.
Sales Lead
The Commencement Group
Elk Grove Village, IL
11.2021 - Current
- Maintained accurate records of all transactions between customers and company representatives.
- Created and presented monthly reports to management on sales performance.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Managed sales team to maximize sales revenue and exceed corporate goals.
- Exceeded sales goals.
- Analyzed sales trends to maximize sales potential.
- Created sales reports that tracked daily, weekly, and monthly sales figures.
- Determined sales training needs by observing sales transactions, reviewing sales reports and receiving input from sales managers.
- Used consultative sales techniques to overcome objectives during sales presentations.
- Monitored sales floor activity to identify opportunities to increase sales volume.
- Analyzed sales trends and developed plans to optimize sales performance.
- Lead teams up to 10+ people out of state and overnight
- Provided great customer service to ensure they are happy with the product they purchased
Team Member
target
Plainfield & Yorkville, IL
11.2020 - 06.2023
- Provided technical support when needed during peak periods of high volume activity.
- Performed regular audits of fulfillment processes in order to identify potential problems or areas of improvement.
- Created reports on order fulfillment performance metrics such as accuracy, turnaround time, and cost savings achieved.
- Trained staff members on proper packing techniques to minimize damage during shipping.
- Confirmed items picked for orders by keying codes into system.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Packaged fragile items with protective padding to prevent damages during shipments.
- Used handheld scanners to key in data for packages.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Limited damage to products and orders by using care when choosing items.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
- Labeled boxes and placed in outbound collection areas.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Managed inventory levels by monitoring stock levels regularly.
- Advised customers on various styling techniques for hair care products such as shampoos and conditioners.
- Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
- Ensured that all displays were neat and organized at all times.
- Assisted customers with selecting clothing and accessories to match their style needs.
- Maintained a clean work environment by sweeping floors, dusting shelves, and organizing storage areas.
- Checked tags on merchandise to ensure accuracy of pricing before placing items on display or ringing them up at checkout.
- Executed visual merchandising techniques such as window dressing and signage placement in accordance with corporate guidelines.
- Tracked inventory levels of clothing items and restocked shelves when necessary.
- Provided excellent customer service by answering questions, offering advice, and helping customers find items they were looking for.
- Set up mannequins with fashionable outfits to help promote upcoming styles and collections.
- Organized the sales floor according to current trends and fashion rules.
- Supported other departments within the store when needed during busy periods or shortages in staff.
- Maintained an organized store environment by restocking shelves and organizing displays.
- Conducted regular price checks on merchandise throughout the day to ensure accuracy of pricing information displayed on tags.
- Greeted customers, identified their needs and provided assistance with product selection.
- Inspected merchandise for defects prior to display on sales floor or shipment to customers.
- Organized backroom storage areas for efficient retrieval of stock items during peak business times.
Child and Youth Worker
Lifetime Fitness Center
Romeoville, IL
04.2021 - 08.2022
- Identified potential safety risks within the facility or surrounding areas and took corrective action when necessary.
- Supported families by providing resources or assisting them through challenging times.
- Facilitated group problem-solving discussions to build positive relationships among campers.
- Promoted team building exercises such as trust falls, scavenger hunts, and ropes courses.
- Communicated regularly with parents regarding their child's progress at camp.
- Organized and supervised camp activities such as swimming, canoeing, arts and crafts, hikes, and sports.
- Encouraged camper participation in recreational activities through enthusiastic leadership style.
- Assisted in developing weekly lesson plans for various age groups.
- Tracked attendance, checking off present individuals.
- Enforced discipline and policies to protect safety of recreational activity participants.
- Coordinated and led group activities for campers and counselors.
- Facilitated daily activities, ensuring a safe, inclusive, and fun environment for campers of diverse backgrounds.
- Acted as ambassador for camp to families by communicating about camper's experience.
- Provided first aid and responded to emergencies, maintaining camper safety as the top priority.
- Trained and mentored new camp counselors, sharing best practices and ensuring consistent quality of camper experiences.
- Supervised and coordinated work activities of personnel.
Customer Service Supervisor
Jewel Osco
Romeoville, IL
06.2019 - 12.2021
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Assisted in developing training materials for new hires as well as existing employees.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Recruited qualified personnel when needed for open positions within the department.
- Identified areas of improvement in the customer service process and developed strategies to address them.
- Analyzed feedback from customers to identify trends in order to improve the overall quality of services provided by the department.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Provided excellent customer service by helping customers locate items they were looking for.
- Verified that all coupons were valid prior to processing them into the system.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Greeted customers and provided friendly customer service.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Operated cash registers to process payments for goods and services.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Processed credit card transactions accurately and efficiently.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Balanced cash drawers at the end of each shift.
Education
Some College (No Degree) - Liberal Arts And Sciences
Northern Illinois University
Dekalb, ILSkills
- Brand Awareness
- Relationship Management
- Customer Service
- Direct Sales
- De-Escalation Techniques
- Promotional support
- Vendor Management
- Account Management
- Sales team training
- Staff Management
- Sales Tracking
- Performance Management
- Sales Reporting
- Team Oversight
- Product Knowledge
- Visual Merchandising
- Staff recruitment
- Loss Prevention
- Team Training
- Cash Management
- Store growth planning
- Team training and development
- Driving business growth
- Operations Oversight
- Team Supervision
- Documentation And Reporting
- Work Planning
- Performance Evaluations
- Leading Team Meetings
- Problem-Solving
- Conflict Resolution
- Child Supervision
- Field Trip Planning
- Positive Reinforcement
- Special needs experience
- CPR training
- Child Development
- Age-Appropriate Activities
- Interpersonal Relationships
Affiliations
- hiking
- staying active
- travel
References
References available upon request.
Timeline
Service and Engagement Team Lead
Target
06.2023 - Current
Sales Lead
The Commencement Group
11.2021 - Current
Child and Youth Worker
Lifetime Fitness Center
04.2021 - 08.2022
Team Member
target
11.2020 - 06.2023
Customer Service Supervisor
Jewel Osco
06.2019 - 12.2021
Some College (No Degree) - Liberal Arts And Sciences
Northern Illinois University