Alyssa Wolf
Sunrise
Summary
Experienced in the retail industry, I have perfected my people skills to consistently deliver exceptional customer service. My ability to connect with others on a meaningful level, coupled with a genuine passion for building lasting relationships, sets me apart. Highly motivated to exceed sales goals, I provide an authentic and personalized service that leaves a lasting impression.
Overview
8
8
years of professional experience
Work History
General Manager
The Closet Trading Co
04.2021 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Verified authenticity of premium goods on a routine basis.
- Consistently reached personal and team sales objectives through effective management.
- Maintained cleanliness and order in the workspace.
- Designs and implements effective visual presentations.
- Handles and produces engaging social media content across platforms including Instagram, TikTok, and Facebook.
- Communicated with clients daily to ensure top-notch customer service.
Counter Manager
Nordstrom
02.2023 - 08.2023
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Maintained cleanliness and organization of counter area, adhering to company standards at all times.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Implemented visual merchandising strategies to attract customers and promote featured products.
Retail Keyholder
Garage Clothing Store
10.2018 - 10.2019
- Stored security alarm codes and keys and made routine code changes.
- Performed category maintenance by rotating products according to company product rotation policy.
- Processed returns and exchanges swiftly, ensuring a positive customer experience while adhering to company policies.
- Opened and closed store at proper times for reliable services.
- Maintained a clean and organized work environment for both staff members and customers by performing daily upkeep tasks.
- Participated in regular team meetings to discuss performance metrics, set goals, identify areas for improvement and share best practices.
- Collaborated with team members to create visually appealing displays that attracted customers and boosted sales.
- Trained junior staff members on loss prevention strategies reducing shrinkage rates within the store.
- Handled cash transactions accurately, contributing to efficient store operations and minimizing discrepancies.
Sales Associate
American Eagle Outfitters, Inc
10.2016 - 04.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Full Specialist License - undefined
Kaizen Beauty Academy
Pembroke Pines, Fl12.2021
Associate - Human Services
Broward College
Davie, Fl08.2016
Skills
- Proven customer support experience
- Strong telephone and listening skills
- Excellent communication skills
- Working under high stress and pressure
- Multitasking
- Teamwork and collaboration
- Decision-making
- Customer service
- Communication and interpersonal skills
- Empathetic
- Organization skills
- Strategic thinking
- Add Skills
Timeline
Counter Manager
Nordstrom
02.2023 - 08.2023
General Manager
The Closet Trading Co
04.2021 - Current
Retail Keyholder
Garage Clothing Store
10.2018 - 10.2019
Sales Associate
American Eagle Outfitters, Inc
10.2016 - 04.2017
Full Specialist License - undefined
Kaizen Beauty Academy
Associate - Human Services
Broward College