Alyssa Woodard
Los Angeles,CA
Summary
Hospitality and wellness professional with 10+ years in luxury hotel operations and licensed esthetician (CA & HI). Skilled in guest relations, client care, and delivering exceptional service in both hospitality and spa settings.
Overview
8
8
years of professional experience
Work History
Spa Concierge Supervisor/Lead Esthetician
SkinFlex Studio
Beverly Hills, California
03.2023 - 09.2025
- Delivered high-level customer service as first point of contact, managing client check-ins, scheduling, payments, and product recommendations with professionalism and warmth.
- Oversaw daily spa operations, including treatment room preparation, sanitation, inventory control, and ensuring smooth staff coordination.
- Performed advanced esthetic services including permanent make up, facials, extractions, hydrodermabrasion, hydrofacials and customized skin treatments tailored to individual skin concerns.
- Led and trained esthetic staff in protocols, client care standards, and product knowledge to ensure consistent quality service.
- Maintained strict adherence to sanitation, safety, and skincare licensing standards.
- Acted as liaison between management and service providers, assisting in protocol updates, new service rollouts, and team communication.
- Increased client retention and retail sales by providing expert skincare consultations and post-treatment regimens.
- Contributed to marketing efforts by promoting seasonal specials, events, and service packages.
Housekeeping Supervisor
Mama Shelter Hotel Hollywood
Hollywood, California
02.2023 - 03.2025
- Supervised daily operations of the housekeeping department, ensuring rooms and common areas met five-star hotel standards.
- Trained, coached, and motivated staff to maintain consistency in service and cleanliness.
- Created and managed staff schedules to ensure full coverage and efficiency.
- Conducted inspections of guest rooms, hallways, and public spaces to guarantee quality control.
- Responded promptly to guest requests and resolved issues to ensure satisfaction.
- Coordinated with other departments (front desk, maintenance, food & beverage) to provide seamless guest experiences.
- Monitored inventory and ordered cleaning supplies and equipment as needed.
- Promoted a positive work environment, encouraging teamwork and accountability.
Front Desk/Auditor
Mama Shelter Hotel Hollywood
Hollywood, California
09.2022 - 02.2023
- Greeted and checked in guests using property management systems and related computer equipment; provided room directions and general hotel information.
- Managed front desk operations during overnight hours, including guest check-ins, check-outs, and addressing customer inquiries or complaints.
- Performed nightly audit procedures, including balancing daily financial transactions, posting room charges and taxes, and reconciling day shift accounts.
- Processed guest payments and credit card transactions accurately and efficiently.
- Prepared and distributed daily operational and financial reports to management.
- Tracked room revenues, occupancy rates, and other key performance metrics.
- Ensured all departments completed end-of-day tasks; coordinated with relevant teams to resolve any discrepancies.
- Responded to and resolved guest issues, special requests, and emergencies; escalated maintenance or security concerns when necessary.
- Provided concierge services, including wake-up calls and local recommendations, to ensure high levels of guest satisfaction.
- Answered incoming calls and assisted with reservations and booking inquiries.
- Served as Manager on Duty (MOD) in the absence of the General Manager or Assistant General Manager.
- Opera, Opera Cloud, RoomMaster
Bar Manager
Level 43 Sky Lounge
Dubai, UAE
01.2018 - 08.2020
- Managed bar operations, staff schedules, and high-end guest services
- Designed signature cocktail menus and managed vendor relations
- Ensured full compliance with local alcohol and health regulations
- Led VIP services and private events
- Delivered luxury hospitality and resolved guest concerns promptly
Education
MBA - PR & Marketing
Oxford, UK
Oxford, United Kingdom05.2015
Masters in International Economics - Economics
Università Della Svizzera Italiana (USI)
Lugano, Switzerland 05-2007
Skills
- Licensed Esthetician – California & Hawaii
- Licensed in Permanent Makeup (Nano Brows, Powder Brows, SMP)
- Advanced Facial Treatments – Hydrofacial, oxygen infusion, extractions, dermabrasion
- Spa Operations – Scheduling, POS, client relations, and front desk coordination
- Guest Services – VIP hospitality, conflict resolution, and high-volume crowd management
- Reservation & PMS Systems – Opera, Opera Cloud, RoomMaster
- Financial Handling – Night audit, payment processing, end-of-day reconciliation
- Social Media & Event Promotion – Digital engagement and brand representation
- Fluent in English & Russian Strong verbal communication
- Certifications: ABC, RBS, California Food Handler, Bloodborne Pathogens Certificate
Timeline
Spa Concierge Supervisor/Lead Esthetician
SkinFlex Studio
03.2023 - 09.2025
Housekeeping Supervisor
Mama Shelter Hotel Hollywood
02.2023 - 03.2025
Front Desk/Auditor
Mama Shelter Hotel Hollywood
09.2022 - 02.2023
Bar Manager
Level 43 Sky Lounge
01.2018 - 08.2020
MBA - PR & Marketing
Oxford, UK
Masters in International Economics - Economics
Università Della Svizzera Italiana (USI)