Hi, I’m
Alyssa Wright
Medical Administrative Assistant
Lynchburg ,VA
Summary
Self-motivated and organized professional who is passionate about helping others while providing a positive impact. Strong interpersonal skills to reach people on different levels and bring community together.
Overview
14
years of professional experience
Work History
Horizon Behavioral Health
Medical Administrative Assistant
10.2022 - Current
Job overview
- Performe administrative and office support activities such as collecting demographic information, insurance information/verification, and collection of balances.
- Check clients in for appointments and communicate with providers upon arrival.
- Receive, record and address incoming and outgoing communication via telephone and email.
Saber Healthcare
Social Services Assistant
04.2018 - 04.2022
Job overview
- Coordinated transportation needs for residents and scheduled doctor's appointments on daily basis.
- Conducted assessments and determine needed and relevant interventions based on each client's cognitive abilities and current needs.
- Managed and oversaw concerns and grievances for both residents and family members.
- Coordinated referrals and direct support for skilled care patients upon discharge by communicating with home health companies, medical equipment companies, and specialty offices to ensure optimized transitional care.
- Organized schedules with dental, vision, hearing, psychiatric, and podiatry providers and consulted with them to create individualized treatment plans for residents.
- Data entry, scanning, faxing, and filing legal and medical documents.
- Handled resident's personal fund accounts and balance cash box at end of each day.
Vista Fitness 24, LLC
Manager
12.2017 - 04.2022
Job overview
- Prepared contract forms, obtained signatures, collected deposits, and issued membership key cards to members.
- Managed trainers' and class instructors' schedules and meetings.
- Organized and maintained financial records and books to ensure productivity and control budget.
- Handled tax preparation and all monthly financial payments.
Central Virginia Family Physicians
Patient Services Team Member
01.2015 - 09.2018
Job overview
- Greeted incoming patients, managed sign-ins and verified/updated insurance policies and information.
- Scheduled and confirmed appointments.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Communicated with hospital, insurance companies, and pharmacies to provide efficient transitional care.
- Answered phone calls and performed clerical work such as faxing, scanning, copying, and emailing.
- Took co-payments and compiled daily financial records.
Nationwide Insurance
Receptionist
01.2014 - 01.2015
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Resolved customer problems and complaints.
- Scheduled and confirmed appointments and meetings for senior management team.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Received payments for policies and maintained daily financial records.
Heritage Green Assisted Living Facility
Aide/Certified Nursing Assistant
05.2010 - 01.2014
Job overview
- Administered medications and treatments to patients, documented medications given, and ordered medication refills.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Supervised group of entire second shift nursing employees for a period of two years.
Education
Central VA Community CollegeLynchburg, VA
Associate of Science from GeneralStudies
05.2010
Altavista High School Altavista, VA
High School Diploma
06.2006
Skills
- Collaboration and Teamwork
- Customer Service
- Relationship Building
- Client Advocacy
- Multi-Line Phone Systems
- Patient Care and Confidentiality
- Data Collection, Management, Entry, and Analytics
- Computer Proficiency
- Problem Solving
- Money Management
Timeline
Medical Administrative Assistant
Horizon Behavioral Health
10.2022 - Current
Social Services Assistant
Saber Healthcare
04.2018 - 04.2022
Manager
Vista Fitness 24, LLC
12.2017 - 04.2022
Patient Services Team Member
Central Virginia Family Physicians
01.2015 - 09.2018
Receptionist
Nationwide Insurance
01.2014 - 01.2015
Aide/Certified Nursing Assistant
Heritage Green Assisted Living Facility
05.2010 - 01.2014
Central VA Community College
Associate of Science from GeneralStudies
Altavista High School
High School Diploma
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